Comparison of the Effectiveness of Communication Strategies on the Return to In-Person Visits to a Medical Center After the Emergence of COVID-19: A Randomized Trial

University of Pennsylvania1 site in 1 country11,120 target enrollmentJune 15, 2020

ConditionsCommunication Research

Overview

Phase: Not Applicable
Intervention: Not specified
Conditions: Communication Research
Sponsor: University of Pennsylvania
Enrollment: 11120
Locations: 1
Primary Endpoint: Percent of Participants With Visit or Procedure With Provider
Status: Completed
Last Updated: 4 years ago

Overview Investigators Eligibility Criteria Outcomes Sites Similar Trials

Overview

Brief Summary

Randomized, double-blind, of standard of care vs additional communication and factorial design of intervention letter vs. control letter and EHR vs mail delivery mechanism in patients who canceled visits and did not reschedule over a 90 day period starting March 9, 2020.

Registry

clinicaltrials.gov

Start Date

June 15, 2020

End Date

July 17, 2020

Last Updated

4 years ago

Study Type

Interventional

Study Design

Factorial

Sex

All

Investigators

Sponsor

University of Pennsylvania

Responsible Party

Principal Investigator

Anne Cappola, MD

Professor

University of Pennsylvania

Eligibility Criteria

Inclusion Criteria

•Patients with a cancellation or failure to show for a procedure or visit from March 9, 2020 through June 7, 2020 (90 days) and who have not rescheduled as of the date of randomization

Exclusion Criteria

Not provided

Outcomes

Primary Outcomes

Percent of Participants With Visit or Procedure With Provider

Time Frame: 1 month

Secondary Outcomes

Percent of Participants With Completed Telemedicine Visit With Provider(1 month)
Percent of Participants With Scheduled Visit or Procedure With Provider(1 month)