Consumer Health IT Tools: Impact on Experience, Access, and Outcomes for Patients With Complex Chronic Conditions

Completed

• Conditions: Chronic Disease; Electronic Health Records; Patient Outcome Assessment

• Registration Number: NCT02292940
• Lead Sponsor: Kaiser Permanente

Brief Summary

Patient use of health IT tools to interact with healthcare providers and delivery systems, including exchanging secure messages with their medical providers and using other web-based tools, has great potential to increase patient access to care, change the way healthcare is delivered, and affect patient clinical outcomes. This study will examine the impact of implementation and use of consumer health IT tools on patient-reported access to care, utilization of medical care services, and clinical outcomes.

Detailed Description

Not available

Study Timeline

• Study Start: 2013-09
• Study First Submitted: 2014-10-30
• Study First Submitted QC: 2014-11-13
• Study First Posted: 2014-11-18
• Primary Completion: 2016-09
• Results First Submitted: 2016-11-16
• Study Completion: 2018-08-31
• Status Verified: 2021-03
• Results First Submitted QC: 2021-03-08
• Last Update Submitted: 2021-03-08
• Results First Posted: 2021-03-10
• Last Update Posted: 2021-03-10

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 168477

Inclusion Criteria

• Patients with chronic conditions
• Patient had at least 10-month membership in 2005

Exclusion Criteria

• Patients less than age 18

Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Primary Outcome Measures

Name	Time	Method
Patient Self-report Survey Data	March 2015-April 2016	Patient-reported reasons for using the patient portal
Number of Ambulatory Care Sensitive Conditions (ACSC) Hospitalizations. Portal Users vs Those Who Are Not Portal Users	Data from 2006-2007	Number of ambulatory care sensitive conditions (ACSC) hospitalizations per 1000 patients per month among those who accessed the portal and those who did not access the portal.