Impact Analysis of Email Reminders on No-Show Rates in Scheduled Ambulatory Appointments in the Urology Department of Hospital Italiano de Buenos Aires
试验速览
- 阶段
- 不适用
- 状态
- 招募中
- 入组人数
- 1,892
- 试验地点
- 1
- 主要终点
- Proportion of scheduled appointment no-show rate
研究概览
简要总结
In this observational study, the investigators will analyze all patients who have scheduled appointments in the Urology Department from twelve months before the start date of the e-mail reminder dispatch (01/02/2023) to twelve months after (01/01/2022 to 31/12/2023). The investigators will divide them into two groups based on whether they have received the reminder or not. The investigators are going to compare the rate of no-show rates in both groups and then obtain the relative risk of the association between appointment reminders and no-show rates.
详细描述
JUSTIFICATION
The Outpatient Department and the Medical Informatics Department of the Hospital Italiano de Buenos Aires (HIBA) designed a joint strategy based on e-mail reminders for scheduled outpatient appointments. Patients who have an appointment (either face-to-face or teleconsultation) scheduled with a doctor at the Hospital receive an e-mail at the time of their request as well as 14 days and 48 hours before the appointment, reminding them of the appointment time and the place where they have to go. In addition, a button has been added to the e-mail so that the patient can click on it and cancel it directly in a simple way.
The possibility of canceling the appointment in the same reminder is also intended to have an impact on those who, without having forgotten their appointment, have to or want to miss it, can cancel it and thus leave the appointment free for another patient who needs it.
It seems that any type of reminder would be associated with a decrease in the no-show rate. However, it is questionable whether published figures are transferable to our setting. The variability of contexts and populations can affect the magnitude of the effect of an intervention.
After reviewing the literature, no studies were found analyzing appointment reminders and no-show rates in our country, so the investigators propose to conduct a study evaluating this impact in the Urology Department of HIBA. Although a clinical trial could be considered and the sending of reminders could be randomized, by the time the investigators decided to carry out this research, the intervention had already been implemented in all departments.
研究设计
- 研究类型
- Observational
- 观察模型
- Cohort
- 时间视角
- Retrospective
入排标准
- 年龄范围
- 18 Years 至 —（Adult, Older Adult）
- 性别
- All
- 接受健康志愿者
- 否
入选标准
- •We will include all patients over 18 years who have been assigned appointments or overappointments, scheduled or with note, in the Urology Department of HIBA between January 1, 2022 and December 31, 2023.
排除标准
- •Teleconsultation appointments and face-to-face consultations made through spontaneous overappointments or spontaneous demand will be excluded. The latter two cases are not considered to be appointments assigned to the patient prior to the consultation, but are assigned at the same time the patient presents his or her request. The electronic information system has no way of knowing in advance that this patient is going to be seen and therefore has no way of sending a reminder.
结局指标
主要结局
Proportion of scheduled appointment no-show rate
时间窗: 14 days
Proportion of no-show outpatient appointments
次要结局
- Proportion of scheduled appointment cancelations(14 days)
研究者
Diego Santillan
Principal Investigator
Hospital Italiano de Buenos Aires