Increasing Patient Engagement in the Annual Well Visits Program

Completed

• Conditions: Annual Visit, Well Visit
• Interventions: Other: Alternate Script Iterations; Other: Current Script

• Registration Number: NCT03462394
• Lead Sponsor: NYU Langone Health

Brief Summary

NYU Langone Health calls patients to remind them to schedule their annual well-health appointments (including annual well visit, mammograms, etc.). The proposed study will test different iterations of the call script with the goal of increasing call completion rate and the number of scheduled appointments within an appropriate timeframe.

Detailed Description

Not available

Study Timeline

• Study Start: 2018-02-19
• Study First Submitted: 2018-03-06
• Study First Submitted QC: 2018-03-09
• Study First Posted: 2018-03-12
• Primary Completion: 2019-07-24
• Study Completion: 2019-07-24
• Status Verified: 2021-07
• Last Update Submitted: 2021-07-06
• Last Update Posted: 2021-07-08

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 5475

Inclusion Criteria

• Members attributed to NYU Langone Health under a shared savings arrangement who are due for preventive services and/or screenings and are eligible to be receiving a reminder call.

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Exclusion Criteria

• N/A

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Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Arm && Interventions

Group	Intervention	Description
Script Iterations	Alternate Script Iterations	This arm will receive an iterated version of the script that might contain changes in wording or structure that are different from the current version of the script.
Current Script Version	Current Script	This arm will receive the version of the call script currently used as part of regular care at NYU Langone Health.

Primary Outcome Measures

Name	Time	Method
Number of scheduled annual visits	6 months

Secondary Outcome Measures

Name	Time	Method
Call completion rate	6 months	Call completion rate refers to the percentage of phone calls that successfully complete all steps of the call script.

Trial Locations

Locations (1)

New York University School of Medicine; 🇺🇸 New York, New York, United States