Endoscopy-related Phone Consultation During the COVID-19 Outbreak: Impact on Attendance and Patient/Consultant Perspectives From a Tertiary Australian Hospital
试验速览
- 阶段
- 不适用
- 状态
- 已完成
- 入组人数
- 186
- 试验地点
- 1
- 主要终点
- Failed to attend patients
研究概览
简要总结
The aim of this study is to evaluate patient and consultant experiences with phone consultations for endoscopy-related outpatient appointments during the COVID-19 outbreak.
详细描述
Telephone consultations as a method for telehealth do not provide visual cues and limit interpretation of visual signs such as visualization of skin lesions. However, the need of such feedback is almost non-existent for endoscopy-related consultations as their purpose is focused. The main foci of endoscopy-related outpatient clinics are two: 1 - inform and consent the patient for an endoscopic procedure that is to be done in the near future; 2 - explain the results of a recent procedure already performed and which has a copy provided to the patient. Therefore, phone consultations might be a good fit for endoscopy-related outpatient clinics. The practicalities and indications for the use of phone consults has been described by van Galen & Car (2018) and fit the above description.
Patients will be invited to participate only after the consultation have been finalised and all questions regarding the endoscopic procedure to be done/that was done have been clarified. Patients and consultants will fill questionnaires to evaluate the phone consultation.
The primary outcome will the the comparison of "failed to attend" (FTA) occurrences compared to a similar period of the past year. Secondary outcomes will be patients' and consultants' satisfaction with the phone consultation.
研究设计
- 研究类型
- Observational
- 观察模型
- Case Control
- 时间视角
- Prospective
入排标准
- 年龄范围
- 18 Years 至 —（Adult, Older Adult）
- 性别
- All
- 接受健康志愿者
- 是
入选标准
- •Patients booked for an outpatient consultation in the Post-Endoscopy clinic or Advanced Endoscopy clinic
- •Consultation determined to be held over the phone as per preventive measures due to the COVID-19 outbreak
- •Age > 18 years
- •Ability to give informed consent
排除标准
- •Phone consultation done with a relative as per patient's preference or inability to talk over the phone
- •Patient that is deemed as confused/not able to understand
- •Unwilling/unable to participate in the post-consultation survey
结局指标
主要结局
Failed to attend patients
时间窗: 2 months
percentage of patients that did not answer phone calls (at least 3 calls) or with documented FTA for the retrospective group.
次要结局
- Patient satisfaction with the phone consult(2 months)
- Consultant satisfaction with the phone consult(2 months)
研究者
Leonardo Zorron Cheng Tao Pu
Endoscopy Fellow
Austin Health