Expanding Comparative Effectiveness Research (CER) Capability Through Complex Patient Relationship Management

Not Applicable

Completed

• Conditions: Hyperlipidemia; Diabetes
• Interventions: Other: Text Message prompts

• Registration Number: NCT01391585
• Lead Sponsor: Denver Health and Hospital Authority

Brief Summary

The investigators are testing whether patients with diabetes can communicate with our health care system through text messaging. The investigators will look at how often they respond to prompts for blood pressures, blood sugars, and step counts. The investigators will also see if they come in for lab tests when prompted by text message. Also, for patients overdue for medication refills, the investigators will ask them why they have not yet called for the refill.

Detailed Description

Patients will be sent text messages through a software interface, the Patient Relationship Manager (PRM). A registered nurse will also use PRM to receive incoming responses. Tasks will be created for her to outreach to patients who have out of range text responses or poor response rates. This intervention if a feasibility study to see if patients can communicate with the investigator's health care system and potentially utilize PRM to better manage their diabetes.

Study Timeline

• Study Start: 2011-06
• Study First Submitted: 2011-07-08
• Study First Submitted QC: 2011-07-11
• Study First Posted: 2011-07-12
• Primary Completion: 2012-08
• Study Completion: 2012-08
• Status Verified: 2014-02
• Last Update Submitted: 2014-02-10
• Last Update Posted: 2014-02-11

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 135

Inclusion Criteria

• age 18-75 years
• diabetes
• own a cell phone
• 2 primary care visits in last year
• English or Spanish speaking

Exclusion Criteria

• End-stage disease with estimate of less than 6 months to live

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: SINGLE_GROUP

Arm && Interventions

Group	Intervention	Description
text message recipients	Text Message prompts	Patients will be recruited to receive text messages

Primary Outcome Measures

Name	Time	Method
response rate to home monitoring prompts	4 months	resonse rate to blood pressure, blood sugar, and step count prompts

Secondary Outcome Measures

Name	Time	Method
response rate to prompt for lab text by text message	4 months	response rate to prompt for lab text by text message
response to barrier questions for non-adherence	4 months	We will analyze the responses to text message prompts in patients late for picking up medications.

Trial Locations

Locations (1)

Denver Health; 🇺🇸 Denver, Colorado, United States