Effect of Post-discharge Phone Calls on Patient Outcomes
- Conditions
- Transition
- Registration Number
- NCT01580774
- Lead Sponsor
- Mount Sinai Hospital, Canada
- Brief Summary
The purpose of this study is to determine whether a post-discharge telephone call to general medical patients discharged home will improve quality of care and adherence, and reduce hospital readmission.
- Detailed Description
Currently, discharge from hospital in many institutions is a confusing process for patients filled with uncertainty and potential for harm. For instance, 1 in 5 discharges results in a post discharge adverse event, many of which are related to medication errors. These may lead to serious harm and possibly require readmission to hospital. Telephone follow-up calls after discharge has been studied in small single-center trials and as a part of a coordinated, multi-layered discharge process but its direct effectiveness is not known. Understanding the impact of this simple intervention on patient outcomes is an important step towards improving patients' discharge from hospital.
Recruitment & Eligibility
- Status
- COMPLETED
- Sex
- All
- Target Recruitment
- 334
- Admission to internal medicine ward
- Discharged to home
- Must have telephone access
- Discharged to care facility
- Lack of telephone access
Study & Design
- Study Type
- OBSERVATIONAL
- Study Design
- Not specified
- Primary Outcome Measures
Name Time Method Care Transition Measure-3 score (CTM-3) 30-days post discharge
- Secondary Outcome Measures
Name Time Method Hospital readmission 30-day post discharge Patient satisfaction 30-days post discharge Emergency department visit 30-days post discharge Treatment plan adherence 30-days post discharge Outpatient provider follow-up rates 30-days post discharge
Trial Locations
- Locations (1)
Mount Sinai Hospital
🇨🇦Toronto, Ontario, Canada