An Experimental study to assess the effectiveness of soft skills training on communication skills, Job Satisfaction and level of confidence of hospital attendants and security personnel while dealing with patients at IHBAS, Delhi
Trial Snapshot
- Phase
- Not Applicable
- Status
- Not yet recruiting
- Sponsor
- Enrollment
- 82
- Locations
- 1
- Primary Endpoint
- Improvement in communication skills of hospital attendants and security personnel after soft skills training.
Study Overview
Brief Summary
Abstract****Background: Effective communication is essential for quality healthcare delivery, particularly in psychiatric settings where hospital attendants and security personnel are often the first point of contact for patients and families. Limited research exists on soft skills training for non-clinical staff in India.
Aim: To evaluate the effectiveness of a structured soft skills training program on improving communication skills, job satisfaction, and confidence levels among hospital attendants and security personnel at the Institute of Human Behaviour and Allied Sciences (IHBAS), Delhi.
Methods: A quantitative, pre-experimental one-group pre-test–post-test design will be used. A purposive sample of 82 participants (hospital attendants and security staff) will be selected. Baseline communication skills, job satisfaction , and confidence level will be assessed. Participants will undergo a 6-hour soft skills training program covering communication techniques, empathy, conflict resolution, de-escalation strategies, and professional boundaries. Post-test assessments will be conducted to evaluate changes. Data will be analyzed using descriptive statistics, paired t-tests, and Pearson’s correlation.
Expected Outcomes: The intervention is anticipated to significantly improve communication skills, job satisfaction, and confidence levels, with positive correlations among these variables.
Conclusion: The study seeks to fill a gap in training non-clinical hospital staff in psychiatric settings and could inform context-specific interventions to enhance patient care and staff well-being in similar healthcare environments.
Study Design
- Study Type
- Interventional
- Allocation
- Na
- Masking
- None
Eligibility Criteria
- Ages
- 18.00 Year(s) to 60.00 Year(s) (—)
- Sex
- All
Inclusion Criteria
- •Hospital attendants and security personnel working at IHBAS for at least 6 months.
- •Regular interaction with psychiatric patients as part of their job responsibilities.
- •Willingness to provide informed written consent.
- •Ability to understand and follow instructions in Hindi or English.
Exclusion Criteria
- •Personnel not directly involved in patient care.
- •Individuals on long-term leave or administrative assignment.
- •Those who have undergone similar soft skills or communication training in the past 12 months.
- •Unwilling or unavailable for the duration of the study.
Outcomes
Primary Outcomes
Improvement in communication skills of hospital attendants and security personnel after soft skills training.
Time Frame: Improvement in communication skills of hospital attendants and security personnel after soft skills training.
Secondary Outcomes
- Changes in job satisfaction & level of confidence(4 Weeks)
Investigators
DR SUSHIL KUMAR MAHESHWARI
Institute of Human Behaviour and Allied Sciences