Artificial Intelligence Chatbots in Indian Healthcare System and Therapeutics – Transforming Patient Experience, Ethical Implications and The Challenges Faced

This study explores the transformative potential of AI chatbots in the Indian healthcare system, emphasizing their ability to enhance patient care, streamline services, and address the challenges of accessibility in a resource-constrained environment. The 24/7 availability of chatbots can help manage routine queries and alleviate the workload of healthcare professionals. However, ethical concerns such as patient data privacy, accuracy of medical advice, and varying levels of technology acceptance across diverse populations are also addressed. The primary objective is to estimate the proportion of individuals using AI chatbots in routine patient care, while secondary objectives focus on understanding attitudes, perceptions, and challenges related to AI use in healthcare. The study employs a cross-sectional online survey design, requiring approval from the Institutional Ethics Committee and adherence to ethical guidelines. It includes Indian healthcare professionals aged 18 and above who provide informed consent, with an estimated sample size of 400 participants. Data collection will occur through digital questionnaires distributed via various online platforms. Statistical analyses will summarize demographics and perceptions, while further analysis will identify predictors of AI usage. Ensuring participant confidentiality is paramount, with no personal identifiers collected. Ultimately, the study aims to provide insights into how AI chatbots can improve patient interactions, access to medical information, and overall healthcare experiences in India, while examining ethical implications and identifying challenges in integrating chatbots into existing frameworks, leading to actionable recommendations for optimizing their use in healthcare settings