A Communication Enhancing Intervention to Improve Patients' Perception of Physiotherapy Consultations: A Randomized Controlled Trial
Trial Snapshot
- Phase
- Not Applicable
- Status
- Completed
- Sponsor
- Ariel University
- Enrollment
- 558
- Locations
- 1
- Primary Endpoint
- Consultation reassurance questionnaire (0-72). Change is being assess before and after the intervention.
Study Overview
Brief Summary
The aim of this study is to test the effectiveness of a single training session in communication skills at improving patients' perceptions of physiotherapy consultations.
Detailed Description
Population: Physiotherapists Detail: Physiotherapists (n=30) who work at 'Clalit' institute's (public health management organization in Israel) at four physiotherapy clinics.
Intervention: A single session of training in consultation-based communication skills Detail: a 3-hour communication skill workshop, followed by a month-long period to assimilate and implement the new set of skills, with supervision available by phone from the trainers.
Comparison: No training Detail: The control group receives no extra training. Outcome: New patients' perception of consultations Detail: The Primary Outcome Measure is the Consultation-Based Reassurance Questionnaire (CRQ) The CRQ measures patients' perceptions of consultation. It consists of four subscales, each with three items: data-gathering, relationship-building, generic reassurance, and cognitive reassurance. The investigators are assessing change between two-time points (before and after the intervention). And also, the difference between study groups. This is collected twice: at baseline, and at follow up, from the intervention and control groups.
Type of Question: therapy Detail: The study tests whether a single training sessions can improve communication in consultations with physiotherapists.
Type of Study: RCT
Study Design
- Study Type
- Interventional
- Allocation
- Randomized
- Intervention Model
- Parallel
- Primary Purpose
- Other
- Masking
- Double (Participant, Outcomes Assessor)
Masking Description
The participant (patients of the physiotherapists) are unaware of the intervention.
The outcome assessor will not know who was in the intervention group and who was in the control
Eligibility Criteria
- Ages
- 18 Years to — (Adult, Older Adult)
- Sex
- All
- Accepts Healthy Volunteers
- Yes
Inclusion Criteria
- •Physiotherapists:
- •Working for Clalit Health Services. Dan-Petach Tikva region
- •Willing to participate in a 3-hour communication skills workshop
- •Patients:
- •over the age of 18
- •literate in Hebrew
- •Willing to participate in the study
Exclusion Criteria
- •Unwilling to participate in the trial
- •Illiterate in Hebrew
Arms & Interventions
Reassurance intervention
The physiotherapist in the intervention group (n=15) will participate in a 3-hour communication skill workshop, followed by a month-long period to assimilate and implement the new set of skills, with supervision available by phone from the trainers.
Intervention: communication skills (Behavioral)
Control
The physiotherapist in the control group (n=15) receives no training.
Outcomes
Primary Outcomes
Consultation reassurance questionnaire (0-72). Change is being assess before and after the intervention.
Time Frame: measure assessing change between two time points: base line and at two month.
A questionnaire that measures patients' perceptions of consultation- higher values represent a better communication skills
Secondary Outcomes
- The numeric pain rating scale (0-10)(2 month)
- Disability (0-10)(2 month)
- Satisfaction (0-10)(2 month)