Patient Surveys - What Patients Want

Completed

• Conditions: Patient Survey

• Registration Number: NCT03698097
• Lead Sponsor: University Hospital, Basel, Switzerland

Brief Summary

This study is to gain insight into patients' preferences considering satisfaction surveys, specifically asking for their most pressing topics and their preferred survey technique.

Detailed Description

The practice of patient surveys for quality management is revised at the University Hospital Basel (USB). One aspect is a more versatile data acquisition via online portals and/or paper questionnaires, another aspect is the content of questions and the assessment of demographic data. In this situation a tentative survey on their preferences in this context was realised in patients who were treated in autumn 2016 at the Department of Orthopaedics and Trauma Surgery (DOTS) using a cover letter informing them about the nature of the survey. They were asked to provide few basic demographic data, they were furthermore asked whether they favoured surveys by the USB and if so with which focus. Finally they had the option to name three central topics for feedback and to quantify the number of questionnaires they had so far received by the USB. The survey could be completed in a paper and survey monkey based internet version accessible via a Quick Response (QR) code or link.

Study Timeline

• Study Start: 2016-08-01
• Primary Completion: 2016-10-31
• Study Completion: 2016-10-31
• Study First Submitted: 2018-10-04
• Study First Submitted QC: 2018-10-04
• Study First Posted: 2018-10-05
• Status Verified: 2023-03
• Last Update Submitted: 2023-03-30
• Last Update Posted: 2023-03-31

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 745

Inclusion Criteria

• All data from completed survey sheets (paper questionnaires) and online forms are included

Exclusion Criteria

• no exclusion criteria

Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Primary Outcome Measures

Name	Time	Method
patients' preferences considering preferred survey technique	after out- or inpatient treatment at the DOTS in a three months period in autumn 2016	patients' preferences considering paper questionnaire or survey monkey based internet version accessible via a QR code or link

Secondary Outcome Measures

Name	Time	Method
patients' preferences asking for their most pressing topics	after out- or inpatient treatment at the DOTS in a three months period in autumn 2016	option to name three central topics for feedback

Trial Locations

Locations (1)

Department of Orthopaedics and Trauma Surgery (DOTS).; 🇨🇭 Basel, Switzerland