The Benefits of Telephone Follow-up (TFU)

Not Applicable

• Conditions: Mental Health Issue
• Interventions: Behavioral: Telephone Follow-up

• Registration Number: NCT04793282
• Lead Sponsor: Brandon University

Brief Summary

This study will investigate the impact of a brief telephone follow-up following a mental health assessment in the emergency department. The purpose of the telephone call will be to provide psycho-education, clarify any questions and reinforce discharge planning.

Detailed Description

This is a randomized controlled trial. The experimental group will receive a phone call within 72 hours of discharge to provide psycho education, clarify any questions they may have and to reinforce discharge plans made in the ED. The control group will not receive this phone call. Within 30 days of discharge, both groups will receive a phone call to collect data on treatment compliance including medication and follow-up adherence and if any additional visits to the Emergency Department were necessary.

Study Timeline

• Study First Submitted: 2021-02-23
• Study First Submitted QC: 2021-03-09
• Study First Posted: 2021-03-11
• Status Verified: 2022-08
• Study Start: 2022-08-02
• Last Update Submitted: 2022-08-04
• Last Update Posted: 2022-08-08
• Primary Completion: 2023-08-01
• Study Completion: 2023-08-01

Recruitment & Eligibility

• Status: UNKNOWN
• Sex: All
• Target Recruitment: 75

Inclusion Criteria

Not provided

Exclusion Criteria

Not provided

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Arm && Interventions

Group	Intervention	Description
Control	Telephone Follow-up	Post-test satisfaction
Experimental	Telephone Follow-up	Treatment and satisfaction

Primary Outcome Measures

Name	Time	Method
Emergency Department readmission rates	30 days.	Does a telephone call reduce readmission rates?

Secondary Outcome Measures

Name	Time	Method
Understanding of Treatment plan	30 days.	Assessing if the participant believes they have a good understanding of their care plan by self rating on a 7 point Likert Scale. Higher scores indicate greater understanding of treatment plan.
Satisfaction with care in the Emergency Department using a 7 point Likert Scale as a function of the telephone follow up.	30 days.	Various measures of satisfaction in care provided in Emergency Department. Higher scores indicate higher satisfaction.
Adherence to pharmacological interventions and follow-up appointments.	30 days.	Adhering to pharmacological interventions and follow-up appointments by self rating on a 7 point Likert Scale. Higher scores indicate greater adherence to treatment adherence.

Trial Locations

Locations (1)

St. Boniface Hospital; 🇨🇦 Winnipeg, Manitoba, Canada