An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

Completed

• Conditions: Service Quality; Satisfaction

• Registration Number: NCT00950560
• Lead Sponsor: Taipei Medical University WanFang Hospital

Brief Summary

The authors employ a questionary approach to understanding the relational among patients' perceptions of inpatient, outpatient and emergency room service and their overall perceptions of service quality, satisfaction with hospital.The questionary was applied in total 300 patients (100 inpatients, 100 outpatients and 100 emergency patients).

Detailed Description

Not available

Study Timeline

• Study Start: 2009-06
• Study First Submitted: 2009-07-30
• Study First Submitted QC: 2009-07-31
• Study First Posted: 2009-08-03
• Primary Completion: 2009-09
• Study Completion: 2009-09
• Status Verified: 2011-04
• Last Update Submitted: 2011-04-22
• Last Update Posted: 2011-04-26

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 2

Inclusion Criteria

• Patients who want to write our questionary.

Exclusion Criteria

• Patients who reject to write our questionary.

Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Trial Locations

Locations (1)

Taipei Municipal Wan Fang Hospital; 🇨🇳 Taipei, Taiwan