Patient-Clinician Communication Skill Training: A Mobile Education Initiative

Not Applicable

Completed

• Conditions: Patient Engagement; Communication
• Interventions: Other: The Art of Medicine Series

• Registration Number: NCT05100979
• Lead Sponsor: Medical College of Wisconsin

Brief Summary

This study is a pilot test of The Art of Medicine Series, a smartphone-based educational tool to improve clinician-patient communication. Investigators will enroll clinicians (residents, fellows, attending physicians) and family caregivers (most often parents) from the Children's Wisconsin neonatal intensive care unit (NICU). Participants will then receive a series of links to short, animated videos sent to their phone by text message. Each video teaches best-practice communication techniques such as how patients can prompt teach back and how clinicians can avoid biased phrasing in delivering news. Over the 4-week intervention (the length of resident's rotation), clinicians will receive 15 videos and patients will receive 8 videos. Communication skills of clinicians and patients will be assessed pre and post intervention using validated measures and participants' engagement with the videos will be tracked with software in the website.

Detailed Description

Not available

Study Timeline

• Study First Submitted: 2021-10-07
• Study First Submitted QC: 2021-10-20
• Study First Posted: 2021-10-29
• Study Start: 2022-10-24
• Primary Completion: 2023-08-08
• Study Completion: 2023-10-07
• Status Verified: 2023-11
• Last Update Submitted: 2023-11-16
• Last Update Posted: 2023-11-18

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 37

Inclusion Criteria

Inclusion criteria - clinician:

• A resident, fellow, or attending physician
• On Team A rotation in the neonatal intensive care unit (NICU) of Children's Wisconsin.

Inclusion criteria - patient:

• A parent, grandparent, or other identified caregiver of a child on Team A of the NICU at Children's Wisconsin
• Expected to stay in the NICU for a further 3 weeks
• Have not previously participated in the study
• Are 18 years of age or older
• Able to speak and understand English.

Exclusion Criteria

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: SINGLE_GROUP

Arm && Interventions

Group	Intervention	Description
Art of Medicine Series	The Art of Medicine Series	Participants receiving the Art of Medicine Series will be sent text messages throughout the 4 week study intervention period. Each text message contains a link to a short, animated video teaching an evidence-based communication technique.

Primary Outcome Measures

Name	Time	Method
Clinician communication skills	Assessed at 4 weeks	Clinician communication skills are primarily measured using the validated Gap Kalamazoo Communication Skills Self-Assessment.
Patient communication skills	Assessed at 4 weeks	Patient (family caregiver) communication skills are primarily measured using the • Perceived Self-Efficacy in Patient-Physician Interactions (PEPPI).

Secondary Outcome Measures

Name	Time	Method
Participant engagement with videos	Collected at 4 weeks	Participant (both clinician and patient) engagement with videos is measured through tracking software on The Art of Medicine Series website.

Trial Locations

Locations (1)

Children's Wisconsin; 🇺🇸 Milwaukee, Wisconsin, United States