Telephone Consultations for New Patients Being Referred to a Specialist Respiratory Outpatient Clinic
试验速览
- 阶段
- 不适用
- 状态
- 已完成
- 入组人数
- 157
- 试验地点
- 2
- 主要终点
- Patient Satisfaction of the Alternative Consultation
研究概览
简要总结
Consultations with patients by hospital consultants are organised today in a manner which is barely dissimilar from that offered 30 or 40 years ago. Whilst some attempts to improve this process, such as Choose and Book, shorter waiting times and patients' receiving a copy of the correspondence sent to their general practitioner (GP) have improved the situation, there has been little radical change and little thought given to the patient experience.
The investigators wish to investigate whether patients' experience of attending respiratory outpatient clinics can be improved by a pre-clinic telephone call with a specialist thereby reducing the number of attendances at the hospital for appointments and investigations and improving overall patient satisfaction.
详细描述
This study will investigate whether taking a new patient's history over the telephone permits better selection and arrangement of investigations prior to or synchronous with the first face to face consultation, with the potential to reduce the number of visits the patient has to make to the hospital.
Patients will be offered an initial telephone consultation by post and may opt-in or out of the study. Those having a telephone consultation would have this booked for a specific time and date and the patient would be sent an appropriate information leaflet regarding this. After the telephone consultation patients receive a summary of the consultation and details of any investigations and appointments booked by the research nurse. Patients who did not respond to the initial invitation letter within seven days or who declined to participate would be sent a routine appointment. All patients would asked to complete the MISS-21 questionnaire.
研究设计
- 研究类型
- Interventional
- 分配方式
- Non Randomized
- 干预模型
- Parallel
- 主要目的
- Health Services Research
- 盲法
- None
入排标准
- 年龄范围
- 18 Years 至 —（Adult, Older Adult）
- 性别
- All
- 接受健康志愿者
- 否
入选标准
- •All new adult general respiratory referrals from primary care
排除标准
- •Follow-up patients
研究组 & 干预措施
Agree to the alternative study invitation
Agree with alternative of telephone consultation (instead of face to face) offered as an initial consultation to new referrals
干预措施: telephone consultation (Other)
Decline the alternative study invitation
Decline, no respond to the alternative of telephone consultation
干预措施: No intervention (Other)
Comparator
Choose and book
干预措施: No intervention (Other)
结局指标
主要结局
Patient Satisfaction of the Alternative Consultation
时间窗: First clinic appointment (Month 0) and Follow-up appointment (6 months
Patient Satisfaction assessed by MISS scale, Medical interview satisfaction score. The score 0-7, 0 means dissatisfaction, higher scores indicate higher satisfaction.
次要结局
- Number of Required Investigations(0-6 months)