Patient Survey 2024 and Following Years as a Tool to Quality Assurance and Quality Improvement - CharitéCentrum for Anesthesiology and Intensive Care Medicine 007, Charité - Universitätsmedizin Berlin
Overview
- Phase
- Not Applicable
- Intervention
- Not specified
- Conditions
- Patient Satisfaction
- Sponsor
- Charite University, Berlin, Germany
- Enrollment
- 624
- Locations
- 2
- Primary Endpoint
- Patient satisfaction
- Status
- Completed
- Last Updated
- last year
Overview
Brief Summary
One goal of the investigators of the Department of Anesthesiology and Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin is a continuous improvement in the quality of care to the patients. One focus is the freezing preoperatively during surgery, and on the follow-up study to assess the perceived waiting times in the anesthesiology outpatient clinic.
The project aims to quality assurance and quality improvement of the CharitéCentrum for Anesthesiology and Intensive Care Medicine 007, Charité - Universitätsmedizin Berlin .
Detailed Description
The primary objective of the survey is to assess the entire perioperative care with particular focus on the development of perceived waiting times in the anesthesiology outpatient clinic, re-evaluation of the preoperative freezing the preoperative thirst, pain, nausea and vomiting after surgery (PONV prophylaxis). The survey will be repeated in a three-year interval (approximately 1000 - 2000 patients per survey) to monitor and improve the quality of the CharitéCentrum for Anesthesiology and Intensive Care Medicine 007, Charité - Universitätsmedizin Berlin from the patient point of view. In order to achieve a meaningful data collection, a response rate of 50 percent should be achieved.
Investigators
Claudia Spies
Head of the CharitéCentrum for Anesthesiology and Intensive Care Medicine 007
Charite University, Berlin, Germany
Eligibility Criteria
Inclusion Criteria
- •male and female patients who underwent a procedure in anesthesia and willing to take part in the Survey
- •aged \>= 1 years
Exclusion Criteria
- •unconscious patients,
- •refusal by patient / parents
Outcomes
Primary Outcomes
Patient satisfaction
Time Frame: Time during hospital stay, an average of 2 weeks
Patient satisfaction with the care provided by the staff of the CC07; Measurement of satisfaction: Yes/No/Partly
Secondary Outcomes
- Friendliness of the staff during the premedication visit(Time in the outpatient clinic of anesthesia, an average of 1 hour)
- Response to questions during the premedication visit(Time in the outpatient clinic of anesthesia, an average of 1 hour)
- Fear reduction during the premedication visit(Time in the outpatient clinic of anesthesia, an average of 1 hour)
- Compliance with the planned start of the operation(Time in the operation room before start of anesthesia, an average of 30 minutes)
- Friendliness of staff(Time in the intensive care unit or post anesthesia care unit, an average of 3 days)
- Satisfaction with regional anaesthesia(Time during hospital stay, an average of 2 weeks)
- Postoperative pain(Time during hospital stay, an average of 2 weeks)
- Postoperative patient controlled analgesia(Time during hospital stay, an average of 2 weeks)
- Information provided during the premedication visit by the anesthetist(Time in the outpatient clinic of anesthesia, an average of 1 hour)
- Information provided during the premedication visit by educational films(Time in the outpatient clinic of anesthesia, an average of 1 hour)
- Shivering(Time in the intensive care unit or post anesthesia care unit, an average of 3 days)
- Campus(Time in the outpatient clinic of anesthesia, an average of 1 hour)
- Fear(Time in the operation room before start of anesthesia, an average of 30 minutes)
- Sufficient pain treatment(Time in the operation room before start of anesthesia, an average of 30 minutes)
- Sufficient therapy in case of PONV(Time in the intensive care unit or post anesthesia care unit, an average of 3 days)
- Sufficient therapy in case of pain(Time during hospital stay, an average of 2 weeks)
- Satisfaction of care through pain service(Time during hospital stay, an average of 2 weeks)
- Recommendation of medical care (provided by the staff from CC07)(Time during hospital stay, an average of 2 weeks)
- Sufficient therapy in case of shivering(Time in the intensive care unit or post anesthesia care unit, an average of 3 days)
- Pain intensity(Time in the intensive care unit or post anesthesia care unit, an average of 3 days)
- Atmosphere(Time in the intensive care unit or post anesthesia care unit, an average of 3 days)
- Postoperative fear(Time in the intensive care unit or post anesthesia care unit, an average of 3 days)
- Waiting time in the premedication visit(Time in the outpatient clinic of anesthesia, an average of 1 hour)
- Thirst(Time in the operation room before start of anesthesia, an average of 30 minutes)
- Pain(Time in the operation room before start of anesthesia, an average of 30 minutes)
- Post-operative nausea and vomiting (PONV)(Time during hospital stay, an average of 2 weeks)
- Regional anaesthesia(Time during hospital stay, an average of 2 weeks)
- In case of need choosing of regional anaesthesia again(Time during hospital stay, an average of 2 weeks)
- Choosing of Patient controlled anesthesia(Time during hospital stay, an average of 2 weeks)