Attitudes Towards Receiving Mental Health Care Using Telehealth During the Coronavirus Disease 2019 (COVID-19) Pandemic

Completed

• Conditions: Psychiatric Disorder; Adjustment Disorders; Mental Health Disorder; Stress
• Interventions: Other: No interventions

• Registration Number: NCT04693052
• Lead Sponsor: Northwestern University

Brief Summary

The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person interaction as a preventive measure to help control the spread of COVID-19.

Detailed Description

Studying patients' perceived benefits and challenges of using telehealth services for mental health care will allow us to prioritize improvements to the telehealth experience and potentially, patient adoption of and comfort with remote appointments. This study's results would also inform policy makers and insurance companies about the potential utility of delivering mental health care through telehealth, even beyond the duration of the COVID-19 pandemic.

Basic Information
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Recruitment & Eligibility
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Study & Design
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Trial Locations

Study Timeline

• Study Start: 2020-12-10
• Study First Submitted: 2020-12-28
• Study First Submitted QC: 2020-12-30
• Study First Posted: 2021-01-05
• Primary Completion: 2021-01-31
• Study Completion: 2021-01-31
• Results First Submitted: 2022-06-17
• Status Verified: 2024-05
• Results First Submitted QC: 2024-05-06
• Last Update Submitted: 2024-05-06
• Results First Posted: 2024-05-16
• Last Update Posted: 2024-05-16

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 605

Inclusion Criteria

• Adults age 18 and over who received mental health care through Northwestern prior to telehealth implementation from March 15th 2019 to March 14th 2020, and had at least one mental health care appointment through Northwestern between March 15th 2020 and September 30th 2020.

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Exclusion Criteria

• Adults unable to access study questionnaires via computer or mobile device

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Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Arm && Interventions

Group	Intervention	Description
Mental Health patients starting pre-COVID	No interventions	Patients receiving mental health care prior to and during the COVID-19 pandemic

Primary Outcome Measures

Name	Time	Method
Patient Choosing Telehealth as an Option for Future Care	At baseline	Patients choosing telehealth or not for future case, or unsure)
Comparison Between In-person and Telehealth	At baseline	Subjects will reply on a 5 point scale (Telehealth much better, Telehealth better, about the same, In-person better, In-person much better; Items compared: Quality of mental health care, ability to express one self, time \& money savings, ease of managing responsibilities, length of wait times and appointments missed
Patient Satisfaction With Telehealth	At baseline	Subjects will reply on a 5 point scale (Extremely satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied, Extremely Dissatisfied); No standard questionnaire. Internally developed questions
Patient Comfort Using Telehealth	At Baseline	Subjects will reply on a 5 point scale (Extremely comfortable, Comfortable, Neither comfortable nor uncomfortable, Uncomfortable, Extremely uncomfortable); No standard questionnaire. Internally developed questions
Patient Easy of Using Telehealth	At Baseline	Subjects will reply on a 5 point scale (Extremely easy, Easy, Neither easy nor difficult, Difficult, Extremely difficult); No standard questionnaire. Internally developed questions

Trial Locations

Locations (1)

Feinberg School of Medicine; 🇺🇸 Chicago, Illinois, United States