Use of WhatsApp for Communication Between Consulting Physicians and the Emergency Physicians

Completed

• Conditions: Consultation

• Registration Number: NCT02605317
• Lead Sponsor: Adiyaman University Research Hospital

Brief Summary

The aim of this study is to determinate outcomes of WhatsApp Messenger (a messaging program for smart phones) usage for Communication Between Consulting Physicians and the Emergency Physicians.

Detailed Description

Effective communication between consulting physicians and the emergency physicians is critical for patients in the emergency department. WhatsApp Messenger (a messaging program for smart phones), is the most commonly used for communication in at present. WhatsApp Messenger is the most globally popular messaging application. Also, it has been started to be used for communication in healthcare. The aim of this study is to determinate outcomes of WhatsApp Messenger usage for communication between consulting and the emergency physicians.

Study Timeline

• Study Start: 2014-01
• Primary Completion: 2015-07
• Study Completion: 2015-08
• Study First Submitted: 2015-11-11
• Study First Submitted QC: 2015-11-13
• Study First Posted: 2015-11-16
• Status Verified: 2016-01
• Last Update Submitted: 2016-01-13
• Last Update Posted: 2016-01-14

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 500

Inclusion Criteria

• Age≥18 years

Exclusion Criteria

• Patients who were not known the reason of admission to Emergency Service
• Patients who were not determined consulting Physicians' arrival duration to emergency department
• Patients who were not known the outcomes of consultation
• Patients transferred other hospitals from Emergency Service
• Patients who were not determined the time of consultation call

Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Primary Outcome Measures

Name	Time	Method
Examine outcomes of consultations generated with WhatsApp from data obtained by the recording data in the WhatsApp messenger program	six month	Patients' demographic data (date of birth/age and gender), date of consultation, time of consultation calls, patients' reason of admission to Emergency Service, consulting Physicians' arrival duration to emergency department, outcomes of consultation, date of discharge from Emergency Service were noted by an assistant blinded to the study.

Secondary Outcome Measures

Name	Time	Method
Examine demographic data in consultations generated with WhatsApp from data obtained by the recording data in the WhatsApp messenger program	six month	Patients' demographic data (date of birth/age and gender), date of consultation and patients' data such as imagine, voice, writing and laboratory results sent with WhatsApp were noted by an assistant blinded to the study.

Trial Locations

Locations (1)

Adiyaman University Research Hospital; 🇹🇷 Adiyaman, Central, Turkey