Exploring the Needs of HIU Patients Within the Emergency Department

• Conditions: High Intensity Users; Frequent Attenders

• Registration Number: NCT06985979
• Lead Sponsor: East Lancashire Hospitals NHS Trust

Brief Summary

The aim of this qualitative interview study is to explore the unmet needs of patients who frequently attend the emergency department and the challenges of the staff who support them.

The study will interview 10 patients who frequently attend the emergency department and 10 staff members working within the emergency department.

Detailed Description

Not available

Study Timeline

• Study First Submitted: 2025-05-15
• Study First Submitted QC: 2025-05-15
• Study First Posted: 2025-05-22
• Status Verified: 2025-06
• Study Start: 2025-06-01
• Last Update Submitted: 2025-06-02
• Last Update Posted: 2025-06-05
• Primary Completion: 2025-08-29
• Study Completion: 2025-09-30

Recruitment & Eligibility

• Status: ENROLLING_BY_INVITATION
• Sex: All
• Target Recruitment: 20

Inclusion Criteria

Patients who have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital

Exclusion Criteria

Patients under 18 Patients who have not attended the Emergency Department 5 times or more Staff who do not work in the Emergency Department.

Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Primary Outcome Measures

Name	Time	Method
Qualitative Interview Data	2 months	Qualitative data will be analysed using Reflective Thematic Analysis from telephone interview transcripts.

Trial Locations

Locations (1)

Blackburn Royal Teaching Hospital; 🇬🇧 Blackburn, United Kingdom