Assessing Satisfaction With Contraceptive Counseling Using Telephone Versus Video Telehealth Visits

Not Applicable

Completed

• Conditions: Health Care Utilization; Contraception
• Interventions: Other: Contraceptive Counseling

• Registration Number: NCT05317468
• Lead Sponsor: Washington University School of Medicine

Brief Summary

The Contraceptive Choice Center (C3) will compare the patient experience between patients receiving contraceptive counseling using a telephone versus video telehealth model.

Detailed Description

The Contraceptive Choice Center (C3) will offer contraceptive counseling to patients via telehealth. Participants will be randomized to receive counseling via video or telephone. We will compare patient satisfaction with contraceptive counseling, receipt of desired contraceptive method, and identification of barriers with technology use.

Study Timeline

• Study First Submitted: 2022-03-23
• Study First Submitted QC: 2022-04-05
• Study First Posted: 2022-04-07
• Study Start: 2022-06-01
• Primary Completion: 2023-06-14
• Study Completion: 2023-06-26
• Status Verified: 2024-10
• Last Update Submitted: 2024-10-29
• Last Update Posted: 2024-11-01

Recruitment & Eligibility

• Status: COMPLETED
• Sex: Female
• Target Recruitment: 214

Inclusion Criteria

• Able to speak and read English
• Access to video-capable technology

Exclusion Criteria

• Incarceration
• Unable to provide informed consent secondary to language barrier or cognitive limitation

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Arm && Interventions

Group	Intervention	Description
Telephone	Contraceptive Counseling	Patients will complete contraceptive counseling on a telephone call. Patients and counselors will have an audio connection only.
Video	Contraceptive Counseling	Patients will complete contraceptive counseling using a video-based platform. Patients and counselors will have an audio and video connection.

Primary Outcome Measures

Name	Time	Method
Patient Satisfaction Assessed by IQFP	Baseline	Interpersonal Quality in Family Planning (IQFP) scale; Continuous score: 11-55, higher scores indicate higher patient satisfaction Dichotomous: highest score (55) versus lower scores, highest score indicates highest patient satisfaction

Secondary Outcome Measures

Name	Time	Method
% of Patients Receiving Desired Contraceptive Method Assessed by Medical Record Review	30 Days Post Baseline
% of Patients Reporting Barriers to Technology Use Assessed by Baseline Questionnaire	Baseline	Percentage of patients reporting limited access to mobile telephone or computer with video capabilities, unreliable telephone or internet service, and environmental distractors (i.e. loud noises, lack of privacy)

Trial Locations

Locations (1)

Washington University School of Medicine; 🇺🇸 Saint Louis, Missouri, United States