Mobile Chat Service for Parents of Children in Pediatric Emergency Room: A Randomized Control Study
试验速览
- 阶段
- 不适用
- 状态
- 招募中
- 入组人数
- 60
- 试验地点
- 2
- 主要终点
- ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge
研究概览
简要总结
The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER).
Main questions it aims to answer are:
- Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
- Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?
60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service.
10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.
Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.
详细描述
The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room.
Main questions it aims to answer are:
- Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
- Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?
Design :
60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits.
研究设计
- 研究类型
- Interventional
- 分配方式
- Randomized
- 干预模型
- Parallel
- 主要目的
- Health Services Research
- 盲法
- None
入排标准
- 年龄范围
- 18 Years 至 —（Adult, Older Adult）
- 性别
- All
- 接受健康志愿者
- 是
入选标准
- •Age ≥ 18 years
- •Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 2, 3,
- •Parents of patients whose chief complaints are fever, abdominal pain, dyspnea, nausea and vomiting, and skin rash.
- •Those who voluntarily agreed to participate in the study.
排除标准
- •Those who didn't consent to participate in the study.
- •Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 1 or
- •Those who doesn't use mobile phone or those who don't have the appropriate level of consciousness to send and receive messages.
结局指标
主要结局
ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge
时间窗: Discharge time, 6 hours on average from arriving emergency room.
ED CAHPS is a survey instrument for measuring patients' experience of care in emergency department.
次要结局
- Interview for participants(After leaving the emergency room visit, within 48hours)