Impact of Postoperative Telemedicine Visit vs In-person Visit on Patient Satisfaction During the COVID-19 Pandemic

Cedars-Sinai Medical Center1 site in 1 country58 target enrollmentSeptember 28, 2020

ConditionsCovid19 Satisfaction, Patient Telemedicine

Overview

Phase: Not Applicable
Intervention: Not specified
Conditions: Covid19
Sponsor: Cedars-Sinai Medical Center
Enrollment: 58
Locations: 1
Primary Endpoint: Patient satisfaction
Status: Completed
Last Updated: 3 years ago

Overview Investigators Eligibility Criteria Outcomes Sites Similar Trials

Overview

Brief Summary

The purpose of this clinical study is to evaluate whether remote video/audio postoperative visits (telemedicine visits) affects patient satisfaction compared to in-person visits during the COVID-19 pandemic. If the primary objective of the study is achieved, it would allow better understanding of how telemedicine can be integrated into modern surgical practice to take care of postoperative patients.

Registry

clinicaltrials.gov

Start Date

September 28, 2020

End Date

June 30, 2022

Last Updated

3 years ago

Study Type

Interventional

Study Design

Parallel

Sex

All

Investigators

Sponsor

Cedars-Sinai Medical Center

Responsible Party

Principal Investigator

Karen Zaghiyan

Associate Professor of Surgery

Cedars-Sinai Medical Center

Eligibility Criteria

Inclusion Criteria

•Patients over 18 years of age inclusive at the time of the study who underwent colorectal surgery and are presenting for their first postoperative visit
•Patients with a computer or phone device with video and audio capabilities

Exclusion Criteria

•Children \<18 years of age
•Patients with mental disability
•Patients without a computer or phone device with video and audio capabilities
•Patients who require physical intervention during their first postoperative visit (e.g. drain removal, suture removal, staple removal)
•Patients who are readmitted to the hospital prior to their first postoperative visit will be excluded.

Outcomes

Primary Outcomes

Patient satisfaction

Time Frame: 7 to 14 days postoperatively

Patient satisfaction score measured by electronic survey sent to all participating patients after their first postoperative visit

Secondary Outcomes

Patient willingness to recommend provider to peers rated from 1 to 5(7 to 14 days postoperatively)
Combined patient satisfaction score from 1st and 2nd postoperative visits(7 to 31 days postoperatively)
60-day rate of re-operation(60 days postoperatively)
Length of visit(7 to 14 days postoperatively)
60-day rate of hospital readmission(60 days postoperatively)
Distance (in kilometers) of patient's primary residence to the clinic location(7 to 31 days postoperatively)
Patient-reported rating of safety(7 to 14 days postoperatively)