Digital Versus Traditional Booking System for Clinical Appointments
- Conditions
- Health Informatics
- Interventions
- Other: Appointment booking system
- Registration Number
- NCT05270070
- Lead Sponsor
- Canadian Forces Health Services Centre Ottawa
- Brief Summary
In the Canadian Forces Health Services Ottawa clinical administrative resources are currently constrained, directly impacting workflow and patient care. Given the nature of the current EMR and digital health infrastructure, DBS is not currently being employed. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB. To the investigator's knowledge, validation of this type has not been conducted in this setting.
- Detailed Description
Introduction: The impact of digital booking systems (DBS) on clinical care, administrative efficiency and health care costs have not previously been explored in the Canadian Forces Health Services. No show rates were shown to be reduced by 6-42% percent compared to traditional booking (TB) depending on the system and the clinic. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB.
Methods: Main outcome variables included total time for booking all patients between groups including the start to end dates of each intervention, the number of hours spent on the phone / answering emails, and the number of phone calls and emails received, and the number of phone calls / emails regarding booking problems, cancellations, changes and no shows. Descriptive and mean comparative statistics will be used to determine any differences between groups.
Recruitment & Eligibility
- Status
- COMPLETED
- Sex
- All
- Target Recruitment
- 61
- Patients that have never been seen for new consultations
- none
Study & Design
- Study Type
- OBSERVATIONAL
- Study Design
- Not specified
- Arm && Interventions
Group Intervention Description Digital Booking Appointment booking system Patients bookings done through digital booking system. Traditional Booking Appointment booking system Patients bookings done through traditional booking like telephone or secure email.
- Primary Outcome Measures
Name Time Method Total time for booking all patients ~3 months total time taken for DB and TB patients to be booked in a clinic time slot
- Secondary Outcome Measures
Name Time Method Percent of Patients Booked ~3 months Percent of Patients Booked for each group
Average Time Spent per Patient ~3 months Average Time Spent per Patient
Trial Locations
- Locations (1)
Canadian Forces Health Services Centre
🇨🇦Ottawa, Ontario, Canada