Impact of Tools for the Development of Patient Centered Care at Hospital

Completed

• Conditions: Patient Centred Care

• Registration Number: NCT02411669
• Lead Sponsor: University Hospital, Bordeaux

Brief Summary

A national context for patient centered care development exists in France at hospital with strong support for the implementation of operational patient centered care tools. Patient centered care is a global vision of patient or family management promoting the respect of patient freedom, of patient listening and of patient needs. Patient centered care is an important issue of quality and security of care. The FORAP (Fédération des Organismes Régionaux et territoriaux pour l'Amélioration des Pratiques et des organisations) and the la HAS (High Authority of Health) have developed and validated five tools promoting patient centered care at hospital.

They can be implemented one by one or in association according to hospital situation. Hospitals should identify the association of tools fitting the most to their objectives and the actions already done.

The objectives of the project are to analyse the effectiveness of the implementation of HAS - FORAP tools on the development of patient centred care at hospital and to analyse the individual and organisational determinants of their effectiveness. It focuses on acute care hospitals that have the choice of the combination of tools and that are followed during two years with combined quantitative and qualitative analyses. Quantitative assessment are based on validated indicators on patient satisfaction, patient centred care development and organizational context. Qualitative data collection are realised in each included hospital and combine individual interviews and focus groups including Physicians, nurses and managerial staff.

Detailed Description

Not available

Study Timeline

• Study Start: 2014-03
• Study First Submitted: 2015-03-27
• Study First Submitted QC: 2015-04-02
• Study First Posted: 2015-04-08
• Primary Completion: 2017-06
• Study Completion: 2017-06
• Status Verified: 2017-08
• Last Update Submitted: 2017-08-22
• Last Update Posted: 2017-08-23

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 950

Inclusion Criteria

• Patients hospitalized for a minimum of 2 consecutive nights
• Patients contact details known after hospitalization end

Exclusion Criteria

• Anonymous patient
• Patient deceased during hospitalization
• Patient non resident in France

Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Primary Outcome Measures

Name	Time	Method
Self assessment score of patient centred care at hospital by health care professionals and patients	18 months after tool implementation for promoting patient centered care at hospital

Secondary Outcome Measures

Name	Time	Method
Patients global satisfaction score	At study start, between 2 to 4 months before tool implementation for promoting patient centered care at hospital, 6 month and 18 month after

Trial Locations

Locations (28)

CH d'Agen; 🇫🇷 Agen, France

Clinique du Parc; 🇫🇷 Saint Priest en Jarez, France

CHU de Bordeaux; 🇫🇷 Bordeaux, France

Maison de santé Marie Galène; 🇫🇷 Bordeaux, France

Centre François Baclesse; 🇫🇷 Caen, France

CHU de Caen; 🇫🇷 Caen, France

Hôpital Privé Saint Martin; 🇫🇷 Caen, France

CH de Chambéry; 🇫🇷 Chambéry, France

CH de Crest; 🇫🇷 Crest, France

Clinique Saint Vincent; 🇫🇷 Dax, France

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