Increasing Patient Experience Survey Responses

Completed

• Conditions: Patient Satisfaction
• Interventions: Other: Thank you card

• Registration Number: NCT04994366
• Lead Sponsor: NYU Langone Health

Brief Summary

This project aims to evaluate the effect of thank you cards on patient experience survey response rate.

Detailed Description

Not available

Study Timeline

• Study Start: 2021-07-12
• Study First Submitted: 2021-07-30
• Study First Submitted QC: 2021-07-30
• Study First Posted: 2021-08-06
• Primary Completion: 2021-11-14
• Study Completion: 2021-11-14
• Status Verified: 2022-10
• Last Update Submitted: 2022-10-07
• Last Update Posted: 2022-10-10

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 929

Inclusion Criteria

• All patients who have been discharged from the designated hospital units during the study period

Exclusion Criteria

• N/A

Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Arm && Interventions

Group	Intervention	Description
Intervention Group	Thank you card	The cohort receiving Thank you cards during their stay.

Primary Outcome Measures

Name	Time	Method
Survey response rate	1 year	The rate at which patients complete and submit the patient satisfaction survey

Trial Locations

Locations (1)

NYU Langone Health; 🇺🇸 New York, New York, United States