Quality Improvement in Handover of General Internal Medicine In-patients

Not Applicable

Completed

• Conditions: Quality Improvement in Patient Handoff
• Interventions: Other: Handover program

• Registration Number: NCT01796756
• Lead Sponsor: University of British Columbia

Brief Summary

Miscommunication during patient handover can jeopardize patient safety and is the focus of Quality Improvement initiatives by many organizations. It is widely recognized that such miscommunication is preventable using a number of strategies identified in the literature.

Currently, there is no formal handover process of General Internal Medicine in-patients, otherwise known as the Clinical Teaching Unit (CTU) at Vancouver General Hospital, which is a major patient safety concern. This project will implement a formal handover program and evaluate whether there are changes in resident satisfaction with handover, but more importantly, whether the investigators can improve patient outcomes.

Detailed Description

Not available

Study Timeline

• Study Start: 2013-01
• Study First Submitted: 2013-02-14
• Study First Submitted QC: 2013-02-21
• Study First Posted: 2013-02-22
• Primary Completion: 2015-11
• Study Completion: 2015-11
• Status Verified: 2016-01
• Last Update Submitted: 2016-01-14
• Last Update Posted: 2016-01-15

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 1168

Inclusion Criteria

• Residents, medical students, and patients
• Residents and medical students will be any rotating through General Internal Medicine at Vancouver General Hospital
• Patients will be any admitted to General Internal Medicine and cared for during on-call hours (defined as 18:00 - 07:00)

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Exclusion Criteria

• None for residents and medical students
• Patients who are not being cared for during on-call hours (defined as 18:00 - 07:00)

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Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Arm && Interventions

Group	Intervention	Description
Handover program	Handover program	Standardized handover program Dedicated place and time Template Face-to-face communication Evidence-based education session Feedback and audit

Primary Outcome Measures

Name	Time	Method
Proportion of patients handed over to the on-call resident/Clinical Associate (CA)	5 months

Trial Locations

Locations (1)

Vancouver General Hospital; 🇨🇦 Vancouver, British Columbia, Canada