The Development of Patient Experience With Nursing Care Scale

• Conditions: Patient Experience; Nurse-Patient Relations
• Interventions: Other: no intervention

• Registration Number: NCT04999033
• Lead Sponsor: Shanghai Zhongshan Hospital

Brief Summary

Nurses are a vital and central part of the health care system, accounting for nearly half of the global health workforce and spending more time with patients than any other medical professionals. Patient experience with nursing care, as a process indicator, reflects the interpersonal aspects of care received and has an important impact on overall experience and satisfaction with hospital care. The results of the previous study showed that the most important predictor of patient satisfaction with hospitals was patient experiences with nursing care.

Since nurses are so deeply and widely involved in patients' care, an instrument with a clear conception definition, systematically developed and psychometrically validated will be extremely valuable in measuring patient experience with nursing care, so as to collect and analyze patient feedback toward nursing services, and push the quality improvement according to the preferences, needs and values of the healthcare recipients.

This study, therefore, aimed to develop construct and validate a comprehensive and internally consistent instrument to measure patient experience with nursing care in the Chinese hospital setting.

Detailed Description

Not available

Study Timeline

• Status Verified: 2021-08
• Study Start: 2021-08
• Study First Submitted: 2021-08-08
• Study First Submitted QC: 2021-08-08
• Last Update Submitted: 2021-08-08
• Study First Posted: 2021-08-10
• Last Update Posted: 2021-08-10
• Primary Completion: 2021-12
• Study Completion: 2022-03

Recruitment & Eligibility

• Status: UNKNOWN
• Sex: All
• Target Recruitment: 1000

Inclusion Criteria

1. had been hospitalized for 2 days or more;
2. able to speak and understand Chinese.

Exclusion Criteria

patients with cognitive impairment.

Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Arm && Interventions

Group	Intervention	Description
Inpatient	no intervention	This study is a cross-sectional study and no intervention will be involved

Primary Outcome Measures

Name	Time	Method
patient experience with nursing care	September. 2021	how often patient experience with each nursing service by using a Likert-type scale ranging from 1 (never) to 5 (always). For each item, the patients will be offered the option of indicating whether it is not relevant.

Secondary Outcome Measures

Name	Time	Method
patient satisfaction with nursing care	September. 2021	patients will be asked one more questions regarding their satisfaction toward nursing care 'All in all, are you satisfied with the nursing care you received at the hospital?', with a ten-point response option ranging from 1-10 (with 1 labeled "not at all satisfied" and 10 labeled "to a very large extent satisfied").

Trial Locations

Locations (1)

180 Fenglin Road; 🇨🇳 Shanghai, China