Improving Patient Satisfaction Through Information Display Using Virtual White Boards
试验速览
- 阶段
- 不适用
- 状态
- 已完成
- 入组人数
- 100
- 试验地点
- 1
- 主要终点
- Quality of emergency department stay: likert scale
研究概览
简要总结
Communication with patients on their clinical status is important in delivering care in the emergency department. During times of high volume or complex patients, there may be lapses in communicating with patients about their hospital course or plans of action. These miscommunications may be enhanced during the current COVID-19 pandemic as there is minimized in-person interaction with patients in order to conserve personal protective equipment and decrease the risk of disease transmission. This study utilizes a virtual white board to deliver updates to patients about the status of their emergency department stay.
详细描述
The ultimate goal of this study is to understand the effect of delivering timely information about a patient's emergency department course of their satisfaction surrounding the emergency department stay. The experience of patients in the emergency department has been significantly altered by the COVID-19 pandemic due to decreased in-person encounters, and the use of PPE. Delivering information about their clinical course and expected hospital course is more difficult now given the emphasis on less in-person interaction. In response, the investigators have deployed in collaboration with e-ink, a virtual e-paper white board that can be remotely edited to help display pertinent hospital course information to patients in the emergency department. The investigators will conduct a randomized controlled trial to understand the effect of deploying these white boards on patient satisfaction in the emergency department.
研究设计
- 研究类型
- Interventional
- 分配方式
- Randomized
- 干预模型
- Parallel
- 主要目的
- Other
- 盲法
- None
入排标准
- 年龄范围
- 18 Years 至 —（Adult, Older Adult）
- 性别
- All
- 接受健康志愿者
- 否
入选标准
- •Patients in emergency department at Brigham and Women's Hospital
- •Triaged to designated emergency department pods outfitted with virtual white board
- •Expected emergency department stay of at least four hours
- •Able to speak and read english
- •Not primary psychiatric complaint
排除标准
- •Medically ill or otherwise deemed unable to participate by the study PI and/or treating clinical team.
- •Patients admitted to an inpatient bed but boarding in the emergency department over 10 hours.
- •Previously participated in the study.
- •Has COVID-19 risk flag or confirmed COVID-19 in electronic health record
研究组 & 干预措施
Virtual white board
Individuals triaged to a pod in the emergency department in a room that is fitted with a virtual display screen
干预措施: e-ink screen (Device)
结局指标
主要结局
Quality of emergency department stay: likert scale
时间窗: 30 minutes after disposition decision for patient
Quality of information conveyed to participant (rated on 5 point likert scale on questions about quality of waiting time for test results, staff concern, perceived teamwork in the hospital)
emergency department satisfaction: likert scale
时间窗: 30 minutes after disposition decision for patient
Satisfaction of overall emergency department stay measured by a 1-5 likert scale, hospital developed question on satisfaction (how satisfied were you with your emergency department stay today?)- higher score is better
次要结局
- Preference for virtual white board(30 minutes after disposition decision for patient)
研究者
Peter R Chai MD
Assistant Professor
Brigham and Women's Hospital