Implementation of a standardized initial assessment as a basis for demand management in outpatient emergency care

• Conditions: Patients with subjectively felt urgent need for medical advice and/or treatment

• Registration Number: DRKS00017014
• Lead Sponsor: aQua-Institut für angewandte Qualitätsförderung und Forschung im Gesundheitswesen GmbH

Brief Summary

Not available

Detailed Description

Not available

Study Timeline

• Study Start: 2019-04-18
• Study Completion: 2021-07-01
• Last Update Posted: 19 August 2024

Recruitment & Eligibility

• Status: Complete
• Sex: All
• Target Recruitment: 552271

Inclusion Criteria

All patients with an acute need for medical advice and/or treatment who visit/contact the initial contact points at the model sites.

Exclusion Criteria

No application of software-based initial assessment necessary (other needs) or possible (e.g. language barriers)

Study & Design

• Study Type: observational
• Study Design: Not specified

Primary Outcome Measures

Name	Time	Method
Reduction of outpatient use of hospital emergency rooms (in the model regions)

Secondary Outcome Measures

Name	Time	Method
a) Reducing the burden on emergency resources (on-call duty/emergency admission) through standardised initial telephone assessment <br>b) Increase in patient satisfaction<br>c) Increase of employee satisfaction (employees in emergency rooms)