Causes of Nonattendance at Scheduled Outpatient Appointments

Completed

• Conditions: Appointments and Schedules; Outpatient Clinics, Hospital

• Registration Number: NCT02113488
• Lead Sponsor: Hospital Italiano de Buenos Aires

Brief Summary

Our aim was to identify the causes non-attendance at scheduled appointments at the Clinical Medicine Outpatient care system at the Italian Hospital of Buenos Aires (HIBA).

Detailed Description

Nonattendance at scheduled appointments at outpatient clinics is a common problem in general medical practice, representing a significant cost to the health care system, and resulting in disruption of daily work planning.Nonattendance at medical appointments has consequences not only for doctors (as it requires a greater use of resources and time), but also for patients, because there may be deterioration in the quality of care, and dissatisfaction associated with delays in obtaining a new appointment.

Study Timeline

• Study Start: 2013-10
• Study First Submitted: 2014-04-01
• Study First Submitted QC: 2014-04-10
• Study First Posted: 2014-04-14
• Primary Completion: 2018-06
• Study Completion: 2018-07
• Status Verified: 2019-08
• Last Update Submitted: 2019-08-09
• Last Update Posted: 2019-08-13

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 450

Inclusion Criteria

• Over 17 years
• Adults who attended, did not attend and cancelled a scheduled appointment at the Clinical Medicine Outpatient care system at the Italian Hospital of Buenos Aires (HIBA)

Exclusion Criteria

• Refusal to register or to the informed consent process

Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Primary Outcome Measures

Name	Time	Method
Causes of nonattendance	Between the scheduled appointment and 48 hours after	Patients who did not attend a scheduled appointment at the Clinical Medicine Outpatient care system at the Italian Hospital of Buenos Aires (HIBA)

Secondary Outcome Measures

Name	Time	Method
Causes of cancelation	Between the scheduled appointment and 48 hours after	Patients who cancelled a scheduled appointment at the Clinical Medicine Outpatient care system at the Italian Hospital of Buenos Aires (HIBA)

Trial Locations

Locations (1)

Hospital Italiano de Buenos Aires; 🇦🇷 Capital Federal, Argentina