Device-Based Scribe Service (iScribes) on Patient Satisfaction

Not Applicable

Completed

• Conditions: Foot & Ankle
• Interventions: Other: iScribes

• Registration Number: NCT03854955
• Lead Sponsor: Rush University Medical Center

Brief Summary

This project involves the implementation of a device-based scribe service (iScribes) for patient encounters. The objective of the proposed study is to track and compare the allocation of physician time and associated quality metrics with and without the use of iScribes. We anticipate that the use of iScribes will reduce the amount of physician time spent away from the patient (e.g., charting, dictating).

Detailed Description

This project involves the implementation of a device-based scribe service (iScribes) for patient encounters. Device based scribing services record the patient-physician encounter and securely transmit data to an off-site facility where trained professionals transcribe the dictations. The information is then sent back to the physician and stored in the providing institutions electronic medical records. The objective of the proposed study is to track and compare the allocation of physician time and associated quality metrics with and without the use of iScribes. We anticipate that the use of iScribes will reduce the amount of physician time spent away from the patient (e.g., charting, dictating).

Study Timeline

• Study Start: 2018-08-20
• Study First Submitted: 2018-08-20
• Primary Completion: 2018-11-26
• Study Completion: 2018-11-26
• Status Verified: 2019-02
• Study First Submitted QC: 2019-02-25
• Last Update Submitted: 2019-02-25
• Study First Posted: 2019-02-26
• Last Update Posted: 2019-02-26

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 50

Inclusion Criteria

• ≥ 18 years of age
• Written informed consent is obtained
• New patient visit

Exclusion Criteria

• Patient refuses
• Patient is lacking decisional capability

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Arm && Interventions

Group	Intervention	Description
iScribes	iScribes	Device-based scribing service used for dictation and documentation.

Primary Outcome Measures

Name	Time	Method
Total physician time spent on the encounter but not with the patient.	Duration of patient visit (up to 1 day).	The total physician time spent on the encounter, including medical documentation, but not including time spent directly interacting with the patient.

Secondary Outcome Measures

Name	Time	Method
Patient satisfaction.	Duration of patient visit (up to 1 day).	How satisfied the patient is with their care as rated on a scale of 0 to 10 post-visit questionnaire adapted from the Consumer Assessment of Healthcare Providers and Systems survey where 0 is poor and 10 is excellent.

Trial Locations

Locations (1)

Rush University Medical Center; 🇺🇸 Chicago, Illinois, United States