Impact of Mobile Text Messaging on Follow Up Rates After Discharge From the Pediatric Emergency Department

Not Applicable

Withdrawn

• Conditions: Duty to Recontact
• Interventions: Other: Text Message

• Registration Number: NCT03674879
• Lead Sponsor: New York City Health and Hospitals Corporation

Brief Summary

To compare the effectiveness of text message versus voice call as a method of contact for providing results of diagnostic tests and assuring ongoing care from the pediatric emergency department.

Detailed Description

The investigators plan to conduct a prospective randomized controlled trial to compare two means of contacting patients and their caregivers after discharge from the emergency department in order to provide results of tests: text messaging (intervention group) vs. telephone call (standard group).

Study Timeline

• Study First Submitted: 2016-07-19
• Study Start: 2016-09
• Primary Completion: 2017-08
• Study Completion: 2017-12
• Status Verified: 2018-09
• Study First Submitted QC: 2018-09-14
• Last Update Submitted: 2018-09-14
• Study First Posted: 2018-09-18
• Last Update Posted: 2018-09-18

Recruitment & Eligibility

• Status: WITHDRAWN
• Sex: All
• Target Recruitment: Not specified

Inclusion Criteria

• patients under the age of 18 who have had diagnostic testing without finalized results prior to discharge from the emergency department

Exclusion Criteria

• Admitted patients
• Patients transferred to another facility
• Patients with critical values as results
• Do not have devices that can receive phone and text messages
• Cannot read English or Spanish

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Arm && Interventions

Group	Intervention	Description
Text Message	Text Message	Follow up contact is attempted via text message.

Primary Outcome Measures

Name	Time	Method
Number of phone call or text message attempts to successful contact with study participant	Within 2 weeks.	A study practitioner will make one attempt per business day to contact the patient or caregiver to provide test results and arrange follow-up care; the method will be determined by the study arm to which the participant is assigned. Participants in the standard practice control arm will receive a telephone call. If a call is not answered, a voice message will be left instructing the patient/parent to call the Pediatric Follow-Up Office. Participants in the intervention arm will receive a text message using the same script. A successful contact will be recorded when a practitioner speaks directly to the patient or parent/guardian via phone.