Impact of Mobile Text Messaging on Follow Up Rates After Discharge From the Pediatric Emergency Department

Not Applicable

Withdrawn

• Conditions: Duty to Recontact

• Registration Number: NCT03674879
• Lead Sponsor: New York City Health and Hospitals Corporation

Brief Summary

To compare the effectiveness of text message versus voice call as a method of contact for providing results of diagnostic tests and assuring ongoing care from the pediatric emergency department.

Detailed Description

The investigators plan to conduct a prospective randomized controlled trial to compare two means of contacting patients and their caregivers after discharge from the emergency department in order to provide results of tests: text messaging (intervention group) vs. telephone call (standard group).

Study Timeline

• Study First Submitted: 2016-07-19
• Study Start: 2016-09
• Primary Completion: 2017-08
• Study Completion: 2017-12
• Status Verified: 2018-09
• Study First Submitted QC: 2018-09-14
• Last Update Submitted: 2018-09-14
• Study First Posted: 2018-09-18
• Last Update Posted: 2018-09-18

Recruitment & Eligibility

• Status: WITHDRAWN
• Sex: All
• Target Recruitment: Not specified

Inclusion Criteria

• patients under the age of 18 who have had diagnostic testing without finalized results prior to discharge from the emergency department

Exclusion Criteria

• Admitted patients
• Patients transferred to another facility
• Patients with critical values as results
• Do not have devices that can receive phone and text messages
• Cannot read English or Spanish

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Primary Outcome Measures

Name	Time	Method
Number of phone call or text message attempts to successful contact with study participant	Within 2 weeks.	A study practitioner will make one attempt per business day to contact the patient or caregiver to provide test results and arrange follow-up care; the method will be determined by the study arm to which the participant is assigned. Participants in the standard practice control arm will receive a telephone call. If a call is not answered, a voice message will be left instructing the patient/parent to call the Pediatric Follow-Up Office. Participants in the intervention arm will receive a text message using the same script. A successful contact will be recorded when a practitioner speaks directly to the patient or parent/guardian via phone.