AI for All: Harnessing the Power of Artificial Intelligence in Mental Health Case Management
Overview
- Phase
- Not Applicable
- Intervention
- Not specified
- Conditions
- Depressive Disorder
- Sponsor
- Eleos Health
- Enrollment
- 280
- Locations
- 1
- Primary Endpoint
- Case manager note completion time
- Status
- Enrolling By Invitation
- Last Updated
- 2 years ago
Overview
Brief Summary
The goal of this clinical trial is to assess the effectiveness of an artificial intelligence (AI) platform for case managers in a nonprofit health system specializing in mental health and substance use disorder. The main questions it aims to answer are:
- Is the AI platform acceptable and feasible for case managers?
- Does the AI platform improve providers' productivity and reported interventions? Participants will be approximately 30 case managers and their 250 adult clients receiving case management services. Researchers will compare the provider productivity and work satisfaction prior to the implementation of the AI platform to following its implementation.
Investigators
Eligibility Criteria
Inclusion Criteria
- •Participants must be adults.
- •Participants must be receiving case management services from a Centerstone provider
Exclusion Criteria
- •Participants currently involved in any other concurrent research study will be excluded to avoid potential confounding factors.
- •Participants with any medical conditions or medications that may significantly interfere with the study outcomes will be excluded.
Outcomes
Primary Outcomes
Case manager note completion time
Time Frame: 3 months before and 3 month after study start date
We will record progress note completion time by hours since the time of service delivery (average, standard deviation, and range).
Case manager satisfaction
Time Frame: Baseline, and 4 months after the rollout of the Eleos Health tool.
Providers will complete a self-report assessment about their experience providing case management services. Providers will be asked to (a) report the number of of hours spent on documentation per week; (b) respond on a Likert Scale (1-5, 1="Not at all" and 5="highly stressed" regarding their stress level about documentation; and (c) respond on a Likert scale 1-5 (1="Not at all satisfied", 5="Highly satisfied"), indicating their satisfaction with their current role as a case manager.
Case manager productivity
Time Frame: 3 months before and 3 month after study start date
We will collect the number of encounters (i.e., case management visits provided) per month in the three months preceding the start of the study, and months 3-6 after the AI platform rollout.
Secondary Outcomes
- Clients' crisis services utilization(6 months before and 6 month after study start date)