Improving Charge Nurse Conflict Resolution Communication Using Artificial Intelligence
- Conditions
- Conflict Resolution
- Registration Number
- NCT05594394
- Lead Sponsor
- Methodist Health System
- Brief Summary
Nurses are being challenged to provide increasingly complex care with more inexperienced nurses due to higher rates of retirement and registered nurse (RN) turnover in general.
High-performing charge nurses with excellent interpersonal, conflict management, communication, and leadership competencies are vital to achieving optimal outcomes. Implementing a charge nurse leadership development program focused on improving communication competencies in conflict management situations can support a healthy work environment.
- Detailed Description
Freedman (2019) asserts that "interpersonal conflict in nursing workplaces is a pervasive and complex phenomenon, with implications for patient safety and quality of care" (p.594). First-time leaders seldom receive adequate training for effective transition to leadership roles, with 60% reporting having no training (Gentry, Logan, \& Tonidandel, 2014). Furthermore, many novice leaders struggle with transitioning from peer to leader, specifically related to interpersonal and communication skills (Basogul, 2020; Radovich, et al., 2011).
Recruitment & Eligibility
- Status
- COMPLETED
- Sex
- All
- Target Recruitment
- 35
- RN Clinical Team Leader or Charge Nurse employed at MMMC
- Non-employees of MMMC
- MMMC staff not in the role of Clinical Team Leader or Charge Nurse
Study & Design
- Study Type
- OBSERVATIONAL
- Study Design
- Not specified
- Primary Outcome Measures
Name Time Method Charge nurses that have completed the program September 2022 to November 2022 The CMCSS is a validated tool, r= α=0.86, measuring nurses' confidence in managing challenging situations
- Secondary Outcome Measures
Name Time Method
Trial Locations
- Locations (1)
Methodist Mansfield Medical Center
🇺🇸Mansfield, Texas, United States