Enhancement of the physician-patient relationship in inpatient care through a communication and interaction training for assistant and senior physicians in internal medicine
Completed
- Conditions
- Physician-patient communicationNot ApplicableCommunication in healthcare
- Registration Number
- ISRCTN60811508
- Lead Sponsor
- German Health Insurance Company AOK (Bundesgeschäftsstelle AOK Krankenkasse) (Germany)
- Brief Summary
Not available
- Detailed Description
Not available
Recruitment & Eligibility
- Status
- Completed
- Sex
- All
- Target Recruitment
- 742
Inclusion Criteria
Patients:
1. Given consent
2. Receiving in-patient treatment at the Hospital SLK Heilbronn (Germany)
3. Sufficient German language skills
4. Sufficient literacy
5. Aged from 30 - 85 years, either sex
Physicians:
1. Given consent
2. Employed by the Hospital SLK Heilbronn (Germany)
3. Currently working shifts in the Department of Internal Medicine
4. Aged from 26 - 50 years, either sex
Exclusion Criteria
Patients or physicians declined consent.
Study & Design
- Study Type
- Interventional
- Study Design
- Not specified
- Primary Outcome Measures
Name Time Method Patient satisfaction measured by a modified version of the Picker Questionnaire before (t1) and after (t3) the intervention group is trained.<br><br>Timepoints: <br>t1: two months before the training<br>t2: intervention (training period, communication and interaction training)<br>t3: two months after the training
- Secondary Outcome Measures
Name Time Method Physicians: <br>Communication and interaction skills:<br>1. Measured by self-rating before (t1) and after training (t3)<br>2. Measured by performance in a multi-station exercise (MSE) directly after training (t2) <br>3. Measured by video analysis using the Roter Interaction Process Analysis System (RIAS), before (t1) and after training (t3)<br><br>Patients: <br>Adherence measured through a 4-item assessment by general practitioners (GP) providing follow-up care using the Visual Analogue Scale (0 = not at all adhered to 10 = totally adhered) (t3).<br><br>Timepoints: <br>t1: two months before the training<br>t2: intervention (training period, communication and interaction training)<br>t3: two months after the training