Patient Survey as a Tool to Quality Assurance and Quality Improvement
- Conditions
- Patient Satisfaction
- Registration Number
- NCT02413775
- Lead Sponsor
- Charite University, Berlin, Germany
- Brief Summary
One goal of the investigators of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin is a continuous improvement in the quality of care to the patients. One focus is the freezing preoperatively during surgery, and on the follow-up study to assess the perceived waiting times in the anesthesiology outpatient clinic.
The project aims to quality assurance and quality improvement of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin .
- Detailed Description
The primary objective of the survey is to assess the entire perioperative care with particular focus on the development of perceived waiting times in the anesthesiology outpatient clinic, re-evaluation of the preoperative freezing the preoperative thirst, pain, nausea and vomiting after surgery (PONV prophylaxis).
The survey will be repeated in a three-year interval (approximately 1000 - 2000 patients per survey) to monitor and improve the quality of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin from the patient point of view.
In order to achieve a meaningful data collection, a response rate of 50 percent should be achieved.
Recruitment & Eligibility
- Status
- COMPLETED
- Sex
- All
- Target Recruitment
- 821
- male and female patients who underwent a procedure in anesthesia and willing to take part in the Survey
- aged >= 1 years
- unconscious patients,
- refusal by patient / parents
Study & Design
- Study Type
- OBSERVATIONAL
- Study Design
- Not specified
- Primary Outcome Measures
Name Time Method Patient satisfaction Time during hospital stay, an average of 2 weeks Patient satisfaction with the care provided by the staff of the Department of Operative Anesthesiology and Intensive Care Medicine CCM/CVK; Measurement of satisfaction: Yes/No/Partly
- Secondary Outcome Measures
Name Time Method Fear reduction during the premedication visit Time in the outpatient clinic of anesthesia, an average of 1 hour Fear reduction is measured: Yes/No/Partly
Information provided during the premedication visit by educational films Time in the outpatient clinic of anesthesia, an average of 1 hour Measurement of information by educational films: Yes/No/Partly/No film
Friendliness of staff Time in the intensive care unit or post anesthesia care unit, an average of 3 days Friendliness is measured: Yes/No/Partly
Sufficient pain treatment Time in the operation room before start of anesthesia, an average of 30 minutes Sufficient pain treatment measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly
Post-operative nausea and vomiting (PONV) Time during hospital stay, an average of 2 weeks Measurement of PONV: nausea/vomiting/nausea and vomiting/neither nor
Atmosphere Time in the intensive care unit or post anesthesia care unit, an average of 3 days Measurement of atmosphere: calm/busy/can´t remember
Choosing of Patient controlled anesthesia Time during hospital stay, an average of 2 weeks Question: Would you choose patient controlled anesthesia again? Answer: Yes/No/Maybe
Compliance with the planned start of the operation Time in the operation room before start of anesthesia, an average of 30 minutes Measurement of compliance with the start of the operation: Yes/No
Thirst Time in the operation room before start of anesthesia, an average of 30 minutes Thirst measured: Yes, very much/Yes, but not much/No thirst/Partly
Sufficient therapy in case of PONV Time in the intensive care unit or post anesthesia care unit, an average of 3 days Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No PONV/No treatment wanted/Partly
Sufficient therapy in case of pain Time during hospital stay, an average of 2 weeks Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly
Postoperative patient controlled analgesia Time during hospital stay, an average of 2 weeks Measurement: Yes/No/I don´t know
Information provided during the premedication visit by the anesthetist Time in the outpatient clinic of anesthesia, an average of 1 hour Measurement of Information: Yes/No/Partly
Response to questions during the premedication visit Time in the outpatient clinic of anesthesia, an average of 1 hour Response to questions is measured: Yes/No/Partly
Fear Time in the operation room before start of anesthesia, an average of 30 minutes Fear measured: Yes, very much/Yes, but not much/No fear /Partly
Pain Time in the operation room before start of anesthesia, an average of 30 minutes Pain measured: Yes, strong pain/Yes, but not strong/No pain/Can't remember
Regional anaesthesia Time during hospital stay, an average of 2 weeks Measured: Yes / No
In case of need choosing of regional anaesthesia again Time during hospital stay, an average of 2 weeks Measurement of choosing again: Yes/No/Perhaps
Satisfaction of care through pain service Time during hospital stay, an average of 2 weeks Measurement of care through pain service: Yes/No/Partly
Postoperative fear Time in the intensive care unit or post anesthesia care unit, an average of 3 days Measurement of fear: Yes, very much/Yes, but not much/No fear
Waiting time in the premedication visit Time in the outpatient clinic of anesthesia, an average of 1 hour Measurement of waiting time: \< 15 minutes, 15-30 minutes, 30-60 minutes, \> 60 minutes
Sufficient therapy in case of shivering Time in the intensive care unit or post anesthesia care unit, an average of 3 days Sufficient therapy in case of shivering is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No shivering/No treatment wanted/Partly
Pain intensity Time in the intensive care unit or post anesthesia care unit, an average of 3 days Pain intensity is measured by likert scale: strong, moderate, low, none
Postoperative pain Time during hospital stay, an average of 2 weeks Pain intensity is measured by likert scale: strong, moderate, low, none
Friendliness of the staff during the premedication visit Time in the outpatient clinic of anesthesia, an average of 1 hour Measurement of friendliness: Yes/No/Partly
Shivering Time in the intensive care unit or post anesthesia care unit, an average of 3 days Sufficient therapy in case of shivering is measured: Yes/No/Partly
Satisfaction with regional anaesthesia Time during hospital stay, an average of 2 weeks Measurement of satisfaction: Yes/No/Partly
Recommendation of medical care (provided by the staff from the Department of Anesthesiology and Intensive Care CVK/CCM) Time during hospital stay, an average of 2 weeks Measurement of recommendation: Yes/No/Partly
Trial Locations
- Locations (1)
Department of Anesthesiology and Intensive Care Medicine CCM and CVK, Charité - University Medicine Berlin
🇩🇪Berlin, Germany