Emergency physicians at Surrey Memorial Hospital call for urgent action to address worsening conditions, citing substandard care and a toxic work environment. Despite hiring efforts, staffing has not kept up with a 30% increase in patient volume since 2021, leading to a 30% increase in ER volume over four years. The ER is now the busiest in Canada and third in North America. Physicians urge CEO Dr. Victoria Lee to visit and engage with patients. Fraser Health confirms receipt of the letter and is reviewing the concerns.