Hospitality Oriented Service Perception Evolution With Robots (HOSPER)
试验速览
- 阶段
- 不适用
- 状态
- 招募中
- 发起方
- 入组人数
- 200
- 试验地点
- 2
- 主要终点
- perceived quality of the innovative reception service
研究概览
简要总结
The HOSPER project aims to determine if using Pepper and NAO social robots at the IRCCS INRCA in Ancona's (Italy) entrance is a viable way to improve the current reception and guidance services for hospital visitors. The robots will offer proactive assistance and directions to departments.
详细描述
The primary aim of the "HOSPER" project is to assess the feasibility of an innovative reception and proactive guidance service designed to enhance the quality of the existing service provided by the IRCCS INRCA in Ancona (Italy). This will be achieved through the deployment of two social robots, Pepper and NAO, located at the hospital entrance to provide information to users inquiring about directions to specific departments. Furthermore, the study will evaluate the level of participant satisfaction with their interactions with the robots.
研究设计
- 研究类型
- Interventional
- 分配方式
- Randomized
- 干预模型
- Parallel
- 主要目的
- Other
- 盲法
- None
入排标准
- 年龄范围
- 65 Years 至 —（Older Adult）
- 性别
- All
- 接受健康志愿者
- 否
入选标准
- •Possession of full cognitive capacity;
排除标准
- •• Lack of written informed consent
结局指标
主要结局
perceived quality of the innovative reception service
时间窗: immediately after the intervention
The perceived quality will be evaluated by an ad hoc Customer Satisfaction questionnaire. The definition of this indicator is evaluated by quantifying several variables, including: the attention received from the robot in terms of accuracy of the interaction and courtesy (score from 1 - not at all satisfied - to 7 - very satisfied), the clarity and completeness of the information received (score from 1 - not at all satisfied - to 7 - very satisfied), the respect for personal privacy (score from 1 - not at all satisfied - to 7 - very satisfied), the overall satisfaction with the service provided (score from 1 - not at all satisfied - to 7 - very satisfied), and whether the service would be recommended to others (score from 1 - absolutely not - to 7 - definitely yes).
次要结局
- Usability(immediately after the intervention)