Evaluating the Impact of 'Heads up' Messages on Call Pick-up Rates
试验速览
- 阶段
- 不适用
- 状态
- 尚未招募
- 入组人数
- 2,000
- 主要终点
- Number of participants who pick up the phone call
研究概览
简要总结
The study aims to investigate whether notifying health insurance members about an upcoming call can increase their pick-up rates. The study will randomize participants into three groups: control group (no message), treatment group 1 (message variation 1), and treatment group 2 (message variation 2). The primary outcome of interest is the call pick-up rate, and the study will also examine the message opt-out rates for the two different messages.
研究设计
- 研究类型
- Interventional
- 分配方式
- Randomized
- 干预模型
- Parallel
- 主要目的
- Health Services Research
- 盲法
- Single (Participant)
盲法说明
Participants will not know treatment status but callers and investigators will not be blinded to treatment status.
入排标准
- 年龄范围
- 18 Years 至 —（Adult, Older Adult）
- 性别
- All
- 接受健康志愿者
- 否
入选标准
- •The study will include members enrolled in the health insurers' Relay Texting system due to receive an outreach call during the study timeframe.
- •Enrollment in the study will end when we meet our enrollment target (N=2000)
排除标准
- 未提供
结局指标
主要结局
Number of participants who pick up the phone call
时间窗: The time between the second and first call attempt may vary but will be less than 10 days.
All members in the study will receive two call attempts. The outcome will be positive if the calling nurse gets through to the member on either the first or second call attempt, and negative otherwise.
次要结局
- Percentage of participants who opt out of future text messages(We will consider a member as opted out if they opt out of messages within 24 hours of receiving a message as part of the study.)
研究者
George Loewenstein
Professor
Carnegie Mellon University