Evaluation of the Quality of Chat Conversations With the Suicide Helpline Zelfmoordlijn 1813
试验速览
- 阶段
- 不适用
- 状态
- 尚未招募
- 入组人数
- 373
- 试验地点
- 1
- 主要终点
- Changes in Suicidality
研究概览
简要总结
Suicide remains a serious public health issue in Flanders. Every day, nearly three people die by suicide, and many more attempt it or struggle with suicidal thoughts. The Zelfmoordlijn 1813 is a free and confidential helpline that offers support to people in crisis through phone, chat, and email. In 2024, volunteers had over 23,000 conversations, including nearly 3,000 via chat.
This study, led by the Flemish Centre of Expertise in Suicide Prevention (VLESP) in collaboration with the Centre for Suicide Prevention (CPZ), aims to better understand how people experience the chat service of the Zelfmoordlijn 1813. While previous research has looked at the impact of phone conversations, little is known about how chat conversations affect suicidal thoughts and feelings.
To explore this, people who contact the chat service will be invited to fill out a short questionnaire before and after their conversation. These questionnaires take about 3 minutes each and are completely voluntary. They ask about feelings like hopelessness, crisis, and perceived support, as well as satisfaction with the chat.
The goal is to improve the quality of chat-based crisis support and ensure that people in emotional distress receive the best possible help. This research will help strengthen suicide prevention efforts in Flanders.
研究设计
- 研究类型
- Observational
- 观察模型
- Case Only
- 时间视角
- Cross Sectional
入排标准
- 年龄范围
- 16 Years 至 —（Child, Adult, Older Adult）
- 性别
- All
- 接受健康志愿者
- 否
入选标准
- •being at least 16 years of age
- •they are chatting on their own behalf (not for someone else)
排除标准
- •indication that they do not meet these criteria or are not interested in the study
结局指标
主要结局
Changes in Suicidality
时间窗: Pre- and post-measurement (immediately before and after the chat conversation)
Suicidality is assessed using six key indicators: crisis, hopelessness, helplessness, sense of control, intent to die, and perceived social support. These indicators are measured through short online questionnaires administered before and after the chat conversation with the Suicide Line 1813. This set of indicators was selected based on prior research into the effectiveness of suicide prevention helplines and core concepts regarding suicidality.
次要结局
- User Satisfaction with the chat conversation.(Post-measurement (immediately after the chat conversation))