Patient Acceptability of the Use of an Autonomous Telephone System for the Delivery of Clinical Follow-up Conversations After Cataract Surgery
试验速览
- 阶段
- 不适用
- 发起方
- 入组人数
- 500
- 主要终点
- A score out of 10 rating the autonomous system
研究概览
简要总结
Patients will have an automated call supervised by a human clinician to check how they are after uncomplicated cataract surgery as part of their standard of care. The study aims to evaluate the acceptability of this system through a net promoter score and for a subsection of patients using a qualitative interview.
详细描述
The study will be a qualitative cohort design. The target will be to recruit 1000 patients who meet the inclusion criteria and provide consent following the process set out below. This represents recruiting 75% of the total projected number of patients who will undergo cataract surgery during the trial period.
Currently at Buckinghamshire Healthcare NHS Trust patients who have uncomplicated cataract surgery are given post-op instructions and assessed for their suitability to undergo telephone follow-up by the nursing team in the discharge lounge. If deemed suitable for a telephone call (equivalent to the criteria for inclusion in this study, including the capacity to consent) a date to expect a telephone follow-up call is given. During the study these patients will also be given an information leaflet and information relating to the study by the nursing team.
The post-op telephone call occurs three weeks later and at the start of this call patients will be asked if they consent to take part as well as if they have any further questions. If they agree to participate in the study their follow-up will be conducted by the autonomous human supervised system as well as additional questions to determine the acceptability of the system. If they decline to participate or are unable to consent (for example, the unlikely event that their capacity has become impaired following surgery), they will have their follow-up conducted by a human clinician as per the current standard of care.
For those patients who provide consent the autonomous human supervised system comprises several conversational elements which occur in order:
- Greeting and introduction
- Identification of patient
- Cataract follow-up symptom questions
- Patient's queries and frequently asked questions
- Acceptability questions
- Closure of call
研究设计
- 研究类型
- Observational
- 观察模型
- Cohort
- 时间视角
- Prospective
入排标准
- 年龄范围
- 16 Years 至 —（Child, Adult, Older Adult）
- 性别
- All
- 接受健康志愿者
- 是
入选标准
- •Routine, first or second eye cataract surgery with intraocular lens implantation without complications.
- •Above the age of
- •Capacity to give consent
- •Access to a phone number.
- •Satisfactory command of English for a phone-based consultation.
排除标准
- •Combined glaucoma surgery
- •Retinal or glaucoma laser treatment
- •Corneal dystrophy or grafts
- •Combined vitreoretinal surgery
结局指标
主要结局
A score out of 10 rating the autonomous system
时间窗: It is anticipated the study will occur over 3 months
The patient will score the autonomous system out of 10 and a subsection of patients will have qualitative interviews.
次要结局
未报告次要终点