Mercy Earns KLAS Arch Collaborative Level 6 Pinnacle Recognition for Physician EHR Experience
核心洞察
Mercy (搜索) achieved Level 6 Pinnacle Recognition, the highest designation from the KLAS Arch Collaborative, attained by only 15% of participating health systems.
The award reflects Mercy (搜索)'s efforts to reduce administrative burden and improve EHR workflows, allowing physicians to spend more time on patient care.
This recognition builds on Mercy (搜索)'s 2025 honor for nurse EHR experience improvements, highlighting the organization's broad commitment to clinician well-being.
Mercy (搜索) has earned Level 6 Pinnacle Recognition for excellence in physician electronic health record (EHR) experience, the highest designation awarded by the KLAS Arch Collaborative — an elite level achieved by only 15% of participating health systems. The St. Louis-based health system, one of the 15 largest in the United States, received the honor in recognition of its sustained efforts to create a supportive technology environment that enables physicians to focus more time on patient care.
The KLAS Arch Collaborative, a healthcare group dedicated to improving clinician EHR experience worldwide, recognizes organizations that demonstrate exceptional performance in building technology ecosystems that reduce friction for clinicians. The collaborative includes more than 300 healthcare organizations and has administered more than 700,000 clinician surveys, benchmarking participants through standardized surveys that evaluate clinician satisfaction and identify opportunities for improvement.
“Our physicians and care teams deserve technology that works for them and makes providing care easier,” said Dr. Damon Broyles, Mercy (搜索) vice president of clinical innovation, informatics and precision medicine. “This recognition reflects our ongoing commitment to reducing administrative burden, improving workflows and creating a more intuitive digital experience that ultimately benefits our patients and the communities we serve.”
Measuring Clinician Satisfaction Through NEES
Mercy (搜索)’s Level 6 Pinnacle Recognition is based on achieving an elite Net EHR Experience Score (NEES), a measure of clinician satisfaction and engagement with their electronic health record systems. The award reflects years of focused effort to enhance the physician experience through workflow innovation, technology optimization, and clinician-driven improvements. Mercy demonstrated continuous year-over-year improvements in its scores, signaling a sustained commitment to listening to clinicians and acting on their feedback.
“Supporting our clinicians is essential to supporting our patients,” said Dr. John Mohart, Mercy (搜索) executive vice president and chief operating officer. “When physicians spend less time navigating technology and more time caring for people, everyone benefits. This achievement validates the work being done across Mercy to build a clinical operating environment that is more efficient and aligned with the needs of caregivers.”
Building on Prior Recognition
The award builds on Mercy (搜索)’s 2025 recognition by the KLAS Arch Collaborative for improvements in nurse EHR experience, underscoring the organization’s broad approach to caregiver engagement and wellness. This dual recognition across both physician and nursing domains highlights Mercy's comprehensive strategy for clinician support.
While celebrating the milestone, Mercy (搜索) leaders emphasize that the work continues. The organization remains focused on future opportunities to further strengthen clinician support through enhanced education, training, and technology-enabled resources designed to meet caregivers where they are and help them succeed.
Mercy (搜索) serves millions annually across Arkansas, Illinois, Kansas, Missouri, and Oklahoma, with more than 5,000 physicians and advanced practitioners and over 50,000 caregivers. The health system includes 55 acute care and specialty hospitals, more than 1,000 physician practice locations, and outpatient facilities. In fiscal year 2025 alone, Mercy provided more than half a billion dollars of free care and other community benefits, including traditional charity care and unreimbursed Medicaid.