Welcoming Patients in Emergency Departments: Impact of the Mediator
Overview
- Phase
- Not Applicable
- Intervention
- Not specified
- Conditions
- Violent Aggressive Behavior
- Sponsor
- Hospices Civils de Lyon
- Enrollment
- 2378
- Locations
- 4
- Primary Endpoint
- Incidence of violence or aggression by patients directed towards emergency staff
- Status
- Completed
- Last Updated
- 6 years ago
Overview
Brief Summary
Violence in the workplace is becoming a serious phenomenon in the contemporary world of work. Hospital staff, like any employee working in contact with the public, is particularly exposed to this violence. In emergency departments, the number of patients treated and their heterogeneity, the problems of communicating with healthcare professionals, and waiting times, favor conflict situations. In the already tense context of the emergencies, the incivilities or violent acts have an impact on the well-being of professionals. In order to prevent these situations of violence, a solution could be to integrate a professional with specific skills into the teams to perform mediation functions between caregivers and patients.
The aim of the study is to evaluate the impact of the presence of a mediator in emergency services on personal (verbal or physical) attacks on professionals (caregivers, doctors, administrative staff).
Investigators
Eligibility Criteria
Inclusion Criteria
- •Patient aged 18 years or older.
- •Registered at the reception of the emergency department between 8 am and 8 pm, excluding bank holidays.
Exclusion Criteria
- •Patient with psychiatric disorders or impairment of judgment related to the taking of toxic substances.
- •Patients requiring medical care in less than 30 minutes (sort code).
Outcomes
Primary Outcomes
Incidence of violence or aggression by patients directed towards emergency staff
Time Frame: During the patient stay in the emergency department, an average of 3 hours, up to 8 hours.
The violence or aggression will be collected by professionals of the emergency department. They will be classified in 4 levels of gravity.
Incidence of violence or aggression by patients's accompanying persons directed towards emergency staff
Time Frame: During the patient stay in the emergency department, an average of 3 hours, up to 8 hours.
The violence or aggression will be collected by professionals of the emergency department. They will be classified in 4 levels of gravity.