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Clinical Trials/NCT01298791
NCT01298791WithdrawnNot Applicable

The Impact Of Physician Communication On Family Inpatient Experience

Boston Medical Center2 sites in 1 countryStarted: February 2011Last updated:
Conditions

Trial Snapshot

Phase
Not Applicable
Status
Withdrawn
Locations
2
Primary Endpoint
Patient/family satisfaction

Study Overview

Brief Summary

Patient satisfaction is affected by physician communication styles and communication at the bedside. The investigators are conducting a randomized controlled trial involving both providers and families to determine if providers sitting down while talking with families, will improve one aspect of quality care delivered during an inpatient stay as measured by patient/family satisfaction. The investigators will additionally study the affects of the intervention on the following outcomes: family assessment of provider communication, readmission rates, and length of stay.

Study Design

Study Type
Interventional
Allocation
Randomized
Intervention Model
Parallel
Primary Purpose
Supportive Care
Masking
Single (Outcomes Assessor)

Eligibility Criteria

Ages
— to 17 Years (Child)
Sex
All
Accepts Healthy Volunteers
No

Inclusion Criteria

  • Providers: all attendings, residents, and medical students involved in the care of patients on the pediatric inpatient wards during the study period.
  • Families (Parents or legal guardians and children):
  • (1) inpatient admissions to the pediatrics medical service at Boston Medical Center
  • (2) whose parents or guardian have agreed to participate in family centered walk rounds
  • (3) patients age 17 or younger who have family members present at the bedside each morning of hospitalization
  • (4) English speaking.

Exclusion Criteria

  • (1) All patients/families that as part of admission justification involves social assessment and concern by the patient care team, including patients with neonatal abstinence syndrome, child maltreatment, and concern for neglect.
  • (2) All patients transferred to or from PICU as part of their inpatient care
  • (3) All patients transferred from an outside institution to the inpatient ward for further care secondary to progression of disease.

Outcomes

Primary Outcomes

Patient/family satisfaction

Time Frame: 4 months

PSQ-18: Assesses parental satisfaction with medical care

Patient/family Satisfaction

Time Frame: 4 mo

Caregiver questionnaire obtains baseline information on caregiver and patients

Secondary Outcomes

  • Follow-up appointment attendance(5 mo)
  • Family assessment of doctor-patient communication skills(4 mo)
  • Readmission rate(5 mo)
  • Family discharge preparedness(4 mo)
  • Length of stay(4 months)

Investigators

Sponsor Class
Other
Responsible Party
Principal Investigator
Principal Investigator

Michael Silverstein

BMC Attending Physician

Boston Medical Center

Study Sites (2)

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