Patient Satisfaction With Postoperative Communication Modality

Not Applicable

Completed

• Conditions: Surgery
• Interventions: Behavioral: Video call; Behavioral: Voice call

• Registration Number: NCT04338425
• Lead Sponsor: NYU Langone Health

Brief Summary

Communication between a surgeon and a patient in the immediate postoperative period is thought to influence patient satisfaction. There is currently no standard of care regarding the optimal form of postoperative communication, nor is there a consensus in our department as to which modality is preferred by patients.The purpose of this study is to determine which form of communication, if any, is preferred by patients. Furthermore, this study aims to evaluate the impact that various forms of communication during the immediate postoperative period have on patient (subject) satisfaction. The study hypothesizes that patient (subject) satisfaction with their surgeon will be highest among those who communicate with their surgeons via videotelephony (i.e., videoconferencing) and that the lowest satisfaction will be among patients (subjects) who did not communicate with their surgeon until their regularly scheduled postoperative office visit. The results of this study may help identify low cost methods for increasing patient satisfaction.

Detailed Description

This is a prospective, randomized study designed to evaluate the effects of different communication modalities between surgeons and patients (subjects) in the immediate postoperative period. Given the nature of the study, it is not possible for either the surgeons or the subjects to be blinded. To reduce bias that may occur due to each surgeon's personal preference for postoperative communication modality, the surgeons (rather than individual subjects) will be randomized to one of the three communication modality groups (no communication on the day of surgery, voice call, or videoconferencing).

Basic Information
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Recruitment & Eligibility
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Study & Design
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Trial Locations

Study Timeline

• Study Start: 2018-12-01
• Primary Completion: 2019-06-30
• Study Completion: 2019-07-20
• Status Verified: 2020-04
• Study First Submitted: 2020-04-06
• Study First Submitted QC: 2020-04-06
• Study First Posted: 2020-04-08
• Last Update Submitted: 2020-04-08
• Last Update Posted: 2020-04-10

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 295

Inclusion Criteria

• undergoing surgery at the NYU Langone Orthopedic Center

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Exclusion Criteria

• Under the age of 18 years old

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Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Arm && Interventions

Group	Intervention	Description
Video call group	Video call	Participants will receive video call from surgeon after being discharged and before their post operative office visit
Voice call group	Voice call	Participants will receive voice call from the surgeon after being discharged and before their post operative office visit.

Primary Outcome Measures

Name	Time	Method
Percent of participants' satisfaction with surgeon	post operative office visit (1 week after surgery)	The first self reported survey is designed specifically for this study to assess participants' satisfaction with their experience and postoperative communication.

Secondary Outcome Measures

Name	Time	Method
Percent of participants' satisfaction with hospital experience	post operative office visit (1 week after surgery)	The second self reported survey contains questions from the standard HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, which has been validated and used extensively to assess subject satisfaction with hospital experience.

Trial Locations

Locations (1)

NYU Langone Health; 🇺🇸 New York, New York, United States