Patient Satisfaction With Care: A Cross-Sectional Observational Study at AOU Maggiore Della Carità, Novara (SCORE)
试验速览
- 阶段
- 不适用
- 状态
- 尚未招募
- 发起方
- 入组人数
- 250
- 试验地点
- 1
- 主要终点
- Overall Patient Satisfaction With Nursing Care
研究概览
简要总结
The general aim of this study is to assess and analyze the level of patient satisfaction with nursing care among inpatients in the ordinary wards of the AOU Maggiore della Carità in Novara (Italy). Using the validated Newcastle Satisfaction with Nursing Scales (NSNS), the study intends to produce reliable and comparable data that reflect patients' perceived quality of care across multiple dimensions, including relationships, emotional support, information, and time devoted by nurses. The study aims to provide an updated overview of patient experiences, identifying strengths and areas for improvement. These results will offer guidance for organizational and educational strategies to promote more personalized, human-centered nursing care aligned with international quality and safety recommendations, without altering routine clinical practice.
详细描述
Background:
Patient satisfaction is increasingly recognized as a key indicator of healthcare quality, complementing traditional clinical outcomes. It influences treatment adherence, the patient-provider relationship, length of hospital stay, occurrence of adverse events, and overall trust in healthcare institutions. Satisfaction is a multidimensional construct shaped by individual, environmental, and organizational factors, with communication and relational skills of nursing staff playing a central role. Personalized care and patient empowerment are essential determinants of a positive care experience.
The Newcastle Satisfaction with Nursing Scales (NSNS), in its validated Italian version, provides a systematic and reliable method to assess patient perceptions of nursing care, allowing comparisons across wards and clinical contexts.
Study Objectives:
This study aims to systematically capture patients' perceptions of nursing care in the ordinary wards of AOU Maggiore della Carità, identifying strengths and opportunities for improvement.
研究设计
- 研究类型
- Observational
- 观察模型
- Other
- 时间视角
- Cross Sectional
入排标准
- 年龄范围
- 18 Years 至 —（Adult, Older Adult）
- 性别
- All
- 接受健康志愿者
- 否
入选标准
- •Adult inpatients (age ≥ 18 years) admitted to ordinary wards of AOU Maggiore della Carità.
- •Hospitalization for at least 48 hours at the time of questionnaire administration.
- •Able to provide informed consent.
- •Able to understand and speak Italian.
排除标准
- •Hospitalization shorter than 48 hours.
- •Age < 18 years.
- •Cognitive impairment or clinical conditions preventing comprehension or autonomous completion of the questionnaire.
- •Refusal or inability to provide informed consent.
研究组 & 干预措施
Ordinary Ward Inpatients Cohort
This cohort includes all adult inpatients hospitalized in the ordinary wards of AOU Maggiore della Carità during the study period who meet the inclusion criteria and provide informed consent. All participants complete the validated Newcastle Satisfaction with Nursing Scales (NSNS) questionnaire. This is a single, cross-sectional observational cohort with no follow-up or intervention assignment.
结局指标
主要结局
Overall Patient Satisfaction With Nursing Care
时间窗: Single assessment during hospitalization, after at least 48 hours of stay in ordinary wards.
Measured using the validated Italian version of the Newcastle Satisfaction with Nursing Scales (NSNS), including all subscales: Carelessness, Emotional Support, Relationship and Information, and Caring Times. Participants rate items on 7-point and 5-point Likert scales as per NSNS protocol. Scores are summed and transformed to a 0-100 scale, where 100 indicates the highest possible satisfaction.
次要结局
- Number of previous hospitalizations(Single assessment during hospitalization, after at least 48 hours in ordinary wards)
- Number of comorbidities(Single assessment during hospitalization, after at least 48 hours in ordinary wards)
- Patient age(Single assessment during hospitalization, after at least 48 hours of stay in ordinary wards)
- Patient sex(Single assessment during hospitalization, after at least 48 hours in ordinary wards)
- Employment status(Single assessment during hospitalization, after at least 48 hours in ordinary wards)
- Presence of caregiver(Single assessment during hospitalization, after at least 48 hours in ordinary wards)
- Nurse-to-patient ratio(Single assessment during hospitalization, after at least 48 hours in ordinary wards)
- Support staff availability(Single assessment during hospitalization, after at least 48 hours in ordinary wards)
- Nursing Care model(Single assessment during hospitalization, after at least 48 hours in ordinary wards)
- Nursing shift type(Single assessment during hospitalization, after at least 48 hours in ordinary wards)