Patient Satisfaction With Postoperative Communication Modality
Trial Snapshot
- Phase
- Not Applicable
- Status
- Completed
- Sponsor
- NYU Langone Health
- Enrollment
- 295
- Locations
- 1
- Primary Endpoint
- Percent of participants' satisfaction with surgeon
Study Overview
Brief Summary
Communication between a surgeon and a patient in the immediate postoperative period is thought to influence patient satisfaction. There is currently no standard of care regarding the optimal form of postoperative communication, nor is there a consensus in our department as to which modality is preferred by patients.The purpose of this study is to determine which form of communication, if any, is preferred by patients. Furthermore, this study aims to evaluate the impact that various forms of communication during the immediate postoperative period have on patient (subject) satisfaction. The study hypothesizes that patient (subject) satisfaction with their surgeon will be highest among those who communicate with their surgeons via videotelephony (i.e., videoconferencing) and that the lowest satisfaction will be among patients (subjects) who did not communicate with their surgeon until their regularly scheduled postoperative office visit. The results of this study may help identify low cost methods for increasing patient satisfaction.
Detailed Description
This is a prospective, randomized study designed to evaluate the effects of different communication modalities between surgeons and patients (subjects) in the immediate postoperative period. Given the nature of the study, it is not possible for either the surgeons or the subjects to be blinded. To reduce bias that may occur due to each surgeon's personal preference for postoperative communication modality, the surgeons (rather than individual subjects) will be randomized to one of the three communication modality groups (no communication on the day of surgery, voice call, or videoconferencing).
Study Design
- Study Type
- Interventional
- Allocation
- Randomized
- Intervention Model
- Parallel
- Primary Purpose
- Other
- Masking
- None
Eligibility Criteria
- Ages
- 18 Years to — (Adult, Older Adult)
- Sex
- All
- Accepts Healthy Volunteers
- No
Inclusion Criteria
- •undergoing surgery at the NYU Langone Orthopedic Center
Exclusion Criteria
- •Under the age of 18 years old
Arms & Interventions
No Communication group
Participants will not communicate with their surgeons until the post operative office visit.
Voice call group
Participants will receive voice call from the surgeon after being discharged and before their post operative office visit.
Intervention: Voice call (Behavioral)
Video call group
Participants will receive video call from surgeon after being discharged and before their post operative office visit
Intervention: Video call (Behavioral)
Outcomes
Primary Outcomes
Percent of participants' satisfaction with surgeon
Time Frame: post operative office visit (1 week after surgery)
The first self reported survey is designed specifically for this study to assess participants' satisfaction with their experience and postoperative communication.
Secondary Outcomes
- Percent of participants' satisfaction with hospital experience(post operative office visit (1 week after surgery))