The impact of a compensation claims process change on injured workers' perception of service quality in the state of Victoria, Australia.
Not Applicable
- Conditions
- Work-related injuries.Injuries and Accidents - Other injuries and accidentsPublic Health - Other public health
- Registration Number
- ACTRN12614001166662
- Lead Sponsor
- Monash Injury Research Institute, Monash University
- Brief Summary
Not available
- Detailed Description
Not available
Recruitment & Eligibility
- Status
- ot yet recruiting
- Sex
- All
- Target Recruitment
- 226
Inclusion Criteria
Injured workers will be identified within a workers' compensation scheme within the state of Victoria, Australia who have undergone selected elective surgical procedures BEFORE and AFTER the introduction of a compensation claims process change (1st January 2014-13th April 2014; 14th April 2014-31st July 2014, respectively). Examples of selected elective surgical procedures include: Internal fixation to treat fractures, hernia repair, carpal tunnel surgery, knee arthroscopic surgery etc.
Exclusion Criteria
Individuals who are unable to provide informed consent (diminished understanding or comprehension, or a language other than English spoken and an interpreter unavailable).
Study & Design
- Study Type
- Interventional
- Study Design
- Not specified
- Primary Outcome Measures
Name Time Method Injured workers' perception of the service quality provided within the compensation claims process measured using an overall satisfaction rating, assessed via self-reported telephone survey. This telephone survey has been designed specifically for this study.[Approximately eight months post surgery.]
- Secondary Outcome Measures
Name Time Method Mean duration of time away from work measured in days, assessed using the Victorian WorkCover Authority system income replacement payment data.[Approximately eight months post surgery.];Mean compensation claim costs measured in $AUS, assessed using the Victorian WorkCover Authority system administrative payment data.[Approximately eight months post surgery.];Mean injured workers' rating of health-related quality of life, measured using the EQ-5D.[Approximately eight months post surgery.]