Reducing No-Shows in High-Risk Urology Patients Through Enhanced Preoperative Outreach
Trial Snapshot
- Phase
- Not Applicable
- Status
- Not yet recruiting
- Enrollment
- 68
- Locations
- 1
- Primary Endpoint
- Procedure No-Show Rate
Study Overview
Brief Summary
This study aims to evaluate the impact of reminder call intervention on no-shows for urologic procedures in patients identified to be high risk for no-showing. Patients scheduled to undergo a urologic procedure will be randomized into two groups: the intervention group, who receives a series of reminder calls and text messages about appointment details and patient questions prior to the procedure date; and the control group, who receives standard care only. Secondary outcomes include rates of patient re-scheduling and healthcare utilization.
Study Design
- Study Type
- Interventional
- Allocation
- Randomized
- Intervention Model
- Parallel
- Primary Purpose
- Health Services Research
- Masking
- None
Eligibility Criteria
- Ages
- 18 Years to — (Adult, Older Adult)
- Sex
- All
- Accepts Healthy Volunteers
- No
Inclusion Criteria
- •Adults aged 18 years or older
- •Identified as high risk for no-show by the study predictive model
- •Scheduled to undergo a urologic procedure at UCSF/UCSF affiliated sites
Exclusion Criteria
- •Younger than 18 years of age
- •Not scheduled for a urologic procedure
Arms & Interventions
Standard Care
Participants receive standard preoperative care, including procedure scheduling, preoperative anesthesia evaluation, and routine surgery center reminder calls.
Enhanced Preoperative Outreach
Participants receive standard care plus reminder phone calls at 7 days, 3 days, 1 day, and the day of the procedure, text messaging access, assessment of barriers to attendance, and referral to social work when appropriate.
Intervention: Preoperative Outreach (Behavioral)
Outcomes
Primary Outcomes
Procedure No-Show Rate
Time Frame: From enrollment until the scheduled procedure date (up to 8 weeks)
Whether the participant attended their scheduled urologic procedure
Secondary Outcomes
- Procedure Rescheduling Rate(From enrollment until the scheduled procedure date (up to 8 weeks))